Pharmacy Intern

CVS Health•Harrison, MI

8d•$20 - $24•Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while gaining exposure to store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. The role involves following pharmacy workflow procedures, Standard Operating Procedures, best practices, and applicable laws and regulations. Interns contribute to a safe and inclusive team culture, develop clinical and technical knowledge, and take on increasing responsibility as their tenure grows. Where permitted by law and supported by required training and certification, the intern may also provide patient health services, including immunizations and point-of-care testing.

Requirements

Accepted into, or actively enrolled in, an ACPE-accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly assistance, understand patient reactions, and respond appropriately.
Verbal and written communication skills to interact with patients and colleagues; active listening skills.
Mathematical reasoning skills, including calculating quantities to dispense and days’ supply.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to complete the physical demands of the role, including prolonged upright mobility, lifting, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Ability to accurately convey and receive detailed spoken instructions.

Nice To Haves

At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to become immunization certified; interns should strive to provide patient immunizations once state requirements are met.
Ability to work at the home store and at other locations across the market to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and learning with district leaders.
Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations.
Help ensure prescriptions are filled promptly, safely, and accurately.
Provide empathetic, personalized patient service, including at pick-up, drive-thru, and over the phone; solve or escalate patient problems.
Offer counseling, answer medical questions, and gather patient medical history when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Remain receptive to feedback, contribute to a high-performing team, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and supported by required training and certification.
Where permissible, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse vaccine reactions, report events as required, and collect, review, track, and document applicable patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.