Pharmacy Intern

CVS Health • Merritt Island, FL

22d

About The Position

CVS Health’s 3rd year Pharmacy Interns apply pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders. The program also provides an overview of store, district, and regional operations.

Interns support pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. They learn to follow Standard Operating Procedures, pharmacy workflow practices, and effective communication standards. Across customer and colleague interactions, they are expected to demonstrate empathy and genuine care and contribute to a safe, inclusive, and engaging culture.

As their tenure increases, interns take on greater responsibility for the safety and effectiveness of pharmacy operations. Where permitted by law and supported by required training and certification, they may also provide additional patient health services, including immunizations and point-of-care testing. This is a part-time position.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Have regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including identifying ways to help people and responding appropriately to patients’ reactions.
• Use and understand verbal and written communication with patients and colleagues, and demonstrate active listening.
• Use mathematical reasoning to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the position, including extended periods upright, reaching, repetitive finger movements, fine visual tasks, stooping, and occasional lifting or exertion of up to 20 pounds.
• Accurately express and exchange ideas verbally and receive detailed information through oral communication.

Nice To Haves

• At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified and, once state requirements are met, strive to provide patient immunizations.
• Ability to work in the home store and across the market at other locations to meet business needs.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time spent with district leaders.
• Follow company Standard Operating Procedures at each workstation to support pharmacists and technicians in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Offer counseling, answer medical questions, and solicit patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulations.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where legally permitted and supported by required training and certification.
• Where permitted, complete licensure and training requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events as required, and collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform the role’s physical and communication functions, including standing or remaining mobile for extended periods, handling and moving items, and accurately exchanging detailed information.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed