Pharmacy Intern

CVS Health•Akron, OH

8d•$20 - $24•Onsite

About The Position

CVS Health is hiring a third-year Pharmacy Intern to gain practical experience applying pharmacy-school learning in a retail pharmacy setting and prepare for a pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders, while learning about store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately. The role involves following standard operating procedures and pharmacy workflow, providing caring patient service, and contributing to a safe, inclusive team culture. As experience grows, the intern takes on increasing responsibility for the safety and effectiveness of pharmacy operations, within the bounds of applicable law and supervision requirements. Where permitted, the intern may also complete additional licensure and training to support vaccine preparation and administration. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a part-time position. The typical pay range is $20.00–$23.75 per hour. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurately conveying and receiving detailed spoken instructions.
Ability to use mathematics to solve prescription-related problems, such as calculating quantities and days’ supply.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, and stoop; perform repetitive finger and hand movements; and manipulate items and equipment with precision.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small items.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and, once state regulations are met, work toward providing patient immunizations.
Ability to work in the home store and at other locations across the market to meet business needs.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete the comprehensive pharmacy intern training roadmap and Key Learning Experiences.
Follow company standard operating procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations.
Assist the pharmacy team in ensuring safe and accurate prescription fulfillment and smooth pharmacy operations.
Provide caring, personalized patient service, including helping at pick-up and drive-thru, responding to calls, and solving or escalating patient concerns.
Offer counseling, answer medical questions, and gather patient medical-history information when appropriate and under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek feedback and opportunities to develop clinical and technical knowledge, and contribute to a high-performing team.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted, trained, and certified.
Where permissible and after completing required training and licensure, support immunizations by preparing and administering vaccines; educating patients and referring vaccination questions to the pharmacist-on-duty; monitoring and responding to adverse reactions and reporting events; and collecting, reviewing, tracking, and documenting patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.