Pharmacy Intern Grad

Walgreens•Franklin, TN

About The Position

Provides pharmacy consulting services to customers regarding effective medication use, drug interactions, and preventive healthcare services such as immunizations. Ensures prescribed medications are properly compounded, dispensed, reviewed, and verified in accordance with regulatory guidelines and company policies. Supports pharmacy workflow and assists the Pharmacy Manager with pharmacy financials, inventory management, and customer experience. The role engages customers and patients, resolves issues, provides medication counseling, and supports clinical, retail, and wellness services. It performs pharmacist tasks such as compounding, drug therapy reviews, medication management, dispensing, and prescription verification. The position also supports pharmacy operations, insurance claims, Good Faith Dispensing requirements, pharmacy technology, staff development, community outreach, and communication of health and wellness strategies. The employee must be willing to obtain a Doctor of Pharmacy (PharmD) degree from an accredited educational institution before the position start date, obtain pharmacist licensure from the applicable state Board of Pharmacy within 90 days of hire per district guidelines, and be a Certified Immunizer or become one within 90 days of hire.

Requirements

Willingness to obtain a Doctor of Pharmacy (PharmD) degree from an accredited educational institution before the position start date.
Willingness to obtain pharmacist licensure from the respective state Board of Pharmacy within the district within 90 days of hire, per district guidelines.
Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

Engage customers and patients by greeting them, offering assistance, answering questions, and resolving issues to support a positive customer experience.
Model and share customer service best practices, anticipate customer needs, and develop relationships with valuable customers.
Promote healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist tasks including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing as required by workload.
Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements.
Assist the Pharmacy Manager in establishing efficient workflow procedures, assigning roles, coordinating activities, and soliciting employee suggestions.
Perform pharmacy opening, closing, and shift-change duties.
Maintain knowledge of pharmacy information technology, including Intercom Plus, registers, automation, and StoreNET; support customers and staff and propose system enhancements.
Process insurance claims accurately, follow up with insurance companies and medical providers, participate in third-party audits, and help resolve payment rejections and customer issues.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Assist the Pharmacy Manager in analyzing pharmacy financial, customer-service, and operational performance data, including KPIs, asset protection, and inventory management.
Develop relationships with local healthcare providers and participate in community outreach to promote the pharmacy and support growth.
Partner with Central Pharmacy Operations on customer registration and third-party reviews, and help resolve customer issues at Well Experience locations.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
Assist the Pharmacy Manager with staff hiring and training; coach employees, provide constructive feedback, monitor customer service, and support employee development.
Promote teamwork, communicate expectations, recognize progress, and foster a shared vision among team members.
Maintain pharmacy and healthcare knowledge through journals, company publications, communications, and ongoing professional development.
Obtain required certifications, education credits, and company training.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.