Pharmacy Intern Grad

Walgreens•Lansing, MI

21d

About The Position

Provides pharmacy consulting services to customers on medication use, drug interactions, and preventive healthcare, including immunizations. Ensures proper compounding, dispensing, review, and verification of prescribed medications in accordance with regulations and company policies. Supports pharmacy workflow and assists the Pharmacy Manager with pharmacy financials, inventory management, and customer experience. The role includes customer service and counseling, pharmacy operations, staff support, ongoing professional development, and communication with pharmacy and store teams. The position requires willingness to obtain a Doctor of Pharmacy (PharmD) degree from an accredited educational institution before the start date in the position; pharmacist licensure in the states within the district within 90 days of hire, per district guidelines; and immunizer certification or willingness to become an immunizer within 90 days of hire. The role will remain open until filled. Walgreens is an equal opportunity employer, including disability and veterans, and will consider qualified applicants with arrest and conviction records. The stated salary information is intended to promote pay transparency; the actual hourly salary offered depends on factors including geography, skills, abilities, education, and experience. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Willingness to obtain a Doctor of Pharmacy (PharmD) degree from an accredited educational institution before the start date in the position.
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire, per district guidelines.
Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers, anticipate their needs, and promote healthcare services such as consultations, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
Perform pharmacist tasks including compounding, drug therapy reviews, medication management, verification, and dispensing prescriptions as workload requires.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards.
Assist the Pharmacy Manager with pharmacy workflow procedures, including assigning roles, coordinating activities, and soliciting employee suggestions.
Open and close the pharmacy and perform shift-change duties.
Apply the Good Faith Dispensing policy alongside state and federal controlled-substance laws when filling prescriptions.
Maintain knowledge of pharmacy information systems, including Intercom Plus, registers, automation, and StoreNET; support users and propose system enhancements to improve productivity.
Process insurance claims accurately, follow up with insurers and medical providers, and participate in third-party audits to resolve customer issues and prevent payment rejections.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternative medications and answer provider questions.
Provide retail, clinical, and wellness services, including immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
Assist the Pharmacy Manager with reviewing performance data, pharmacy financials, customer service, asset protection, and inventory management; review KPIs with the Pharmacy Manager, Store Manager, and Healthcare Supervisor.
Maintain relationships with local healthcare providers and participate in community outreach to promote the pharmacy and growth opportunities.
Partner with Central Pharmacy Operations on customer registration, third-party reviews, and customer issue resolution for Well Experience locations.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines, including use of technician-submitted photographs during the F4 process.
Assist the Pharmacy Manager with staff hiring and training; coach staff, give constructive feedback, monitor customer service, and support employee development.
Promote teamwork, set expectations, monitor and recognize progress, and foster a shared vision among team members.
Maintain pharmacy and healthcare knowledge through journals, company publications, and communications; stay informed about retail and management developments and pursue best practices.
Complete required certifications, education credits, and company training, including People Plus Learning modules.
Monitor personal performance, seek constructive feedback, and use the Pharmacy Manager and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness service or strategy information to pharmacy staff in support of the Pharmacy Manager and Store Manager.