Pharmacy Intern Grad

Walgreens•Frederick, MD

About The Position

Provides pharmacy consulting services to customers regarding effective medication use, drug interactions, and preventive healthcare services such as immunizations. Ensures prescribed medications are properly compounded, dispensed, reviewed, and verified in accordance with regulatory guidelines and company policies and procedures. Supports efficient pharmacy workflow and assists the Pharmacy Manager with pharmacy financials, inventory management, and customer experience. The role serves customers and patients, counsels them on medications and healthcare needs, and performs pharmacist tasks including compounding, drug therapy reviews, verification, medication management, and dispensing prescriptions as workload requires. It helps ensure regulatory and company standards are followed, supports pharmacy operations and systems, handles insurance and provider follow-up, and provides retail, clinical, wellness, and preventive healthcare services. The position also assists with staff hiring, training, coaching, and development; maintains pharmacy and healthcare knowledge; completes required certifications and training; and communicates relevant health and wellness information to pharmacy staff. The role requires willingness to obtain a Doctor of Pharmacy (PharmD) degree from an accredited educational institution before the position's start date, pharmacist licensure in the district's states within 90 days of hire per district guidelines, and immunizer certification or willingness to become an immunizer within 90 days of hire.

Requirements

Willingness to obtain a Doctor of Pharmacy (PharmD) degree from an accredited educational institution before the position's start date.
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire, per district guidelines.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
Model customer service best practices and build relationships with valuable customers by anticipating needs and proactively offering services.
Promote healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, flu shots, and diabetes awareness.
Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
Perform pharmacist tasks including compounding, drug therapy reviews, verification, medication management, and dispensing prescriptions when required by workload.
Ensure pharmacy operations comply with regulations, company policies, and standards.
Assist the Pharmacy Manager with procedures and workflow, including assigning roles, coordinating activities, and soliciting employee suggestions.
Perform pharmacy opening, closing, and shift-change duties.
Apply the Good Faith Dispensing policy and relevant state and federal controlled-substance laws when filling prescriptions.
Maintain knowledge of pharmacy technology, including Intercom Plus, registers, automation, and StoreNET; support customers and staff and propose system enhancements.
Process insurance claims accurately, follow up with insurers and medical providers, participate in third-party audits, and help resolve customer issues and payment rejections.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternative medications and answer provider questions.
Assist the Pharmacy Manager with reviewing performance data and implementing procedures for asset protection and inventory management; review KPIs with pharmacy and store leadership.
Develop relationships with local healthcare providers and participate in community outreach to promote pharmacy services and growth.
Partner with Central Pharmacy Operations on customer registration, third-party reviews, and issue resolution for Well Experience locations.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
Assist the Pharmacy Manager with staff hiring and training; coach employees, provide constructive feedback, monitor service, and foster development.
Promote teamwork, motivate team members, set expectations, monitor and recognize progress, and foster a shared vision.
Maintain current pharmacy and healthcare knowledge, pursue relevant best practices, and complete required certifications, education credits, and company training.
Seek professional development by monitoring performance, requesting constructive feedback, and using pharmacy and store managers as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.