Pharmacy Intake Coordinator

BrightSpring Health Services•Bentonville, AR

22h

About The Position

The Intake Coordinator is primarily responsible for timely clearance of new referrals. The role takes infusion therapy referrals, reviews intake documentation, obtains required insurance authorizations, and enters patient and coverage information into the computer system. The coordinator communicates referral status with other departments and informs patients and families about coverage and payment responsibilities. Insurance verification and authorization must be completed before a referral is sent to a pharmacist, while maintaining the confidentiality of patient and proprietary information. Amerita is a specialty infusion company and an affiliate of BrightSpring Health Services. It provides complex pharmaceutical products and clinical services to patients outside the hospital. The company describes its approach as combining the efficiencies of a large organization with the flexibility and responsiveness of a local provider. Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma, GED, or equivalent required.
At least two years of experience collecting referral information in the healthcare market.
Experience working with all payer types, including Medicare, Medicaid, and commercial insurance companies.
Knowledge of insurance verification and pre-certification procedures.
Understanding of the scope of services Amerita can provide.
Strong verbal and written communication skills.

Nice To Haves

Associate’s degree or some college preferred.

Responsibilities

Take infusion therapy referrals from referral sources.
Ensure intake forms are complete, clear, and within Amerita’s scope of service.
Obtain authorizations and re-authorizations as required by payers.
Enter patient demographic, insurance, and authorization information into the computer system.
Communicate with other departments about referral status.
Notify patients and families about coverage and payment responsibilities.
Understand which insurance companies have active contracts with Amerita.
Complete insurance verification and obtain authorization before forwarding a referral to a pharmacist.
Maintain confidentiality of patient and proprietary information.