Pharmacy Innovation Project Manager (Specialty Pharmacy)

Univera Healthcare•Rochester, NY

About The Position

This position delivers multiple concurrent, sometimes accelerated Pharmacy Innovation projects and programs with quality, on schedule, within budget, and in support of department strategy. It conducts operational process analysis, identifies process improvements, refines programs, makes recommendations, and executes action plans. Working with internal and external partners, the Project Manager is responsible for projects from initiation through post-implementation monitoring and maintenance, supporting ideation, solutioning, resourcing, delivery, monitoring, and stakeholder communication. The role is classified at three levels with progressively broader independence, complexity, leadership, and decision-making responsibilities. Level I manages assigned projects and programs through ideation, assessment, delivery, and refinement; develops and executes work plans; monitors progress and metrics; communicates with stakeholders; and supports process improvement, training, research, and project portfolio reporting. After programs transition to operations, the Project Manager may support other initiatives identified by leadership. Level II adds leadership of supported areas in project decisions, matrix management of cross-functional teams, oversight of project economics, staffing, resources, and risks, and coaching and mentoring team members. Level III adds change leadership, representation in cross-divisional and regional leadership forums, external representation when appropriate, and direct work with senior management to assess impacts and mitigate risks. The position requires travel across health plan service regions as needed. Remote work may be possible on a case-by-case basis. The role requires regular and reliable attendance and adherence to corporate privacy policies, the Code of Conduct, and company values.

Requirements

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a relevant field.
At least five years of demonstrated performance in healthcare administration, operational management, or a related area.
At least three years of project management experience for Level I.
Demonstrated leadership skills.
Demonstrated ability to develop and achieve project scope and cost plans and meet project deliverables.
Demonstrated ability to form and foster high-performing cross-functional teams.
Highly effective communication skills.
Demonstrated knowledge of quality principles, especially root cause analysis and problem solving.
Very strong analytical and business process development skills.
Strong organizational and multitasking skills.
In-depth knowledge of application delivery, management structures, and reporting procedures.
For Level II, five years of project management experience and three years of experience managing cross-functional teams.
For Level II, experience drafting internal and external communications to convey project findings and status.
For Level II, demonstrated experience with multiple project methodologies, such as waterfall, agile, and SDLC.
For Level II, experience coaching and mentoring in process improvement and project management, and ability to apply process improvements in matrixed environments.
For Level III, eight years of project management experience, or a combination of five to six years of project management experience and PMP/PMI or comparable certification.
For Level III, five years of experience managing cross-functional teams.
For Level III, experience communicating with senior management through discussions, written reports, scheduled meetings, and executive presentations.
For Level III, experience training individuals and teams in process improvement and project management, and ability to apply process improvement to large systems and matrixed environments.
Ability to travel across the health plan service regions as needed.

Responsibilities

Plan, direct, coordinate, and manage concurrent Pharmacy Innovation projects and programs through ideation, assessment, delivery, and refinement.
Create project work plans and oversee their execution, scheduling, monitoring, reporting, and delivery to agreed scope, quality, schedule, and budget.
Analyze operational processes, identify improvement opportunities, refine programs, recommend solutions, and execute action plans.
Manage projects from initiation through post-implementation monitoring and maintenance, coordinating with internal and external partners.
Work with project teams to determine customer requirements and translate them into operational plans; translate user needs for technical staff as appropriate.
Track and maintain a log of Pharmacy Innovation and Pharmacy Services pipeline initiatives and market developments.
Support pharmacy, sales, and LBS leadership with internal, market, and competitive research.
Independently assess and monitor projects, identify problems, develop and implement potential solutions, evaluate outcomes, troubleshoot, and escalate issues when necessary.
Educate and plan training for Pharmacy Services and stakeholder functions on project processes and tools.
Act as a company-wide project lead and point of contact, answering internal and external questions about projects and project education.
Create and deploy monitoring reports for the Pharmacy Innovation project portfolio outside the Strategic Project Monitoring performed by the EPMO.
Enhance communication channels within and beyond Pharmacy Innovation regarding priorities, project work, and cross-divisional impacts.
Meet with management, sponsors, and project teams to review project scope and progress and resolve issues.
Establish metrics for key project criteria and develop, propose, and negotiate project proposals, quotations, and add-ons with leadership and customers.
Select and apply appropriate tools to estimate and plan team work, produce work plans to required standards, and collaborate on long-term plans.
Monitor and report resolution of high-impact problems, including exceptions and scope-change requests, according to established standards.
Promote continuous process improvement, efficiency, productivity, waste and cost reduction, and program value.
Maintain currency in project management techniques through company PMO relationships and professional development, and remain aware of emerging technologies.
For Level II, represent supported areas in project decisions and meetings; manage cross-functional teams, project economics, costs, budgets, staffing, resources, risks, and changes; develop contingency plans; and coach and mentor team members.
For Level II, help implement improvements to project management methodology and processes and train new Pharmacy Innovation staff on company methodology and current project management activities.
For Level III, lead change strategies benefiting LBS and the Health Plan, represent supported-area leadership in project activity and leadership forums, and work with senior management to identify and mitigate risks and political exposure.
Maintain member privacy and uphold the company mission, values, and Corporate Code of Conduct.
Perform other functions as assigned by management.