Pharmacy Department Manager
About The Position
The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, including prescription and patient growth, profitability, customer service, and the pharmacy’s professional image in the community. The manager leads and develops pharmacy staff, ensures compliance with federal and state regulations, and implements cost-effective practices to support the department’s growth. This role requires a licensed pharmacist with leadership skills and a focus on patient care. The position reports to the Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. Direct reports include Staff Pharmacists, Pharmacy Technicians, and the Pharmacy Intake/Outbound Coordinator. The anticipated hourly starting wage is $65.00 to $76.40, depending on experience. Employment is contingent on successful completion of a pre-employment drug screen.
Requirements
- Graduate of an accredited pharmacy school.
- Current Board of Pharmacy license.
- Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
- More than one year of related work experience.
- Effective oral and written communication with customers, staff, healthcare colleagues, and regulatory agencies.
- Excellent interpersonal skills, particularly in healthcare settings.
- In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, barcode applications, and supply chain solutions.
- Strong supervisory, coaching, and problem-solving skills to lead and develop a team.
- Discretion and integrity when handling confidential patient health information.
- Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Nice To Haves
- Pharm.D. degree preferred.
Responsibilities
- Supervise pharmacy operations and ensure accurate prescription filling and courteous, efficient customer service.
- Improve prescription sales, profit, patient count, and the pharmacy’s professional image through operational leadership.
- Supervise, train, and develop pharmacy staff, including orientation, PTCB certification support, objective setting, and constructive discipline.
- Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
- Recruit and hire pharmacy personnel; manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
- Recommend and coordinate pharmacy sales and promotional programs.
- Recommend loss-prevention procedures and ensure internal controls are implemented.
- Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
- Oversee staff training on the designated pharmacy point-of-sale system and help resolve questions and problems.
- Review pharmacy policies, procedures, and inventory for compliance with federal and state pharmacy regulations, including DEA and Board of Pharmacy requirements.
- Monitor compliance through audits and verify that required records, including controlled substance records, are maintained and readily available.
- Prepare and submit required records and reports for the company and authorized governmental or regulatory authorities.
- Recommend and audit inventory levels, monitor the designated inventory system, and review daily purchases.
- Resolve customer complaints about service, pricing, personnel, and pharmacy operations.
- Build growth and sales by counseling customers on over-the-counter medications and products.
- Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
- Oversee nursing home accounts and medication delivery.
- Protect the confidentiality of customers’ private medical information in accordance with HIPAA.
- Follow Hy-Vee policies, store guidelines, and statutes and regulations pertaining to pharmacy management.
- Report to work as scheduled and work the expected number of hours.
- Verify, dispense, and counsel patients on prescriptions and administer immunizations in accordance with state and federal regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
