Pharmacy Department Manager-Salary
About The Position
The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, driving prescription and patient counts and profitability while delivering exceptional customer service and maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective business practices that support long-term growth. The role includes supervising pharmacy operations and staff, managing referrals, recruitment, payroll and scheduling, supporting sales and promotional programs, overseeing loss prevention and inventory, and resolving customer concerns. The manager also oversees regulatory compliance, required records and reports, nursing home accounts and medication delivery, and the confidentiality of customers’ medical information. The position reports to the Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables, and directly supervises staff pharmacists, pharmacy technicians, and the Pharmacy Intake/Outbound Coordinator. The position requires an accredited pharmacy-school graduate and a current Board of Pharmacy license. A Pharm.D. is preferred. Progressively responsible experience in pharmacy and pharmacy-practice computer applications, as well as over one year of related work experience, is required. The work takes place in a pharmacy and store environment and involves frequent standing and walking, with occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs. Training is provided to support a safe work environment. Employment is contingent upon successfully completing a pre-employment drug screen.
Requirements
- Graduate of an accredited pharmacy school.
- Current Board of Pharmacy license.
- Progressively responsible experience in pharmacy and computer applications of pharmacy practice.
- Over one year of related work experience.
- Ability to communicate effectively orally and in writing with customers, staff, healthcare colleagues, and regulatory agencies.
- Excellent interpersonal skills, especially in healthcare settings.
- In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, bar code applications, and supply chain solutions.
- Strong supervisory, coaching, and problem-solving skills to lead and develop a team.
- High level of discretion and integrity when handling confidential patient health information.
- Ability to frequently stand and walk throughout the pharmacy and dispensing area, including extended periods at a counter or workstation while verifying and processing prescriptions.
- Ability to verify and dispense prescriptions, counsel patients, and administer immunizations in accordance with state and federal pharmacy regulations.
- Ability to perform repetitive standing, walking, reaching, and bending for order fulfillment, POS transactions, and cleaning and sanitation duties.
- Successful completion of a pre-employment drug screen is required for employment.
Nice To Haves
- Pharm.D. degree preferred.
Responsibilities
- Supervise pharmacy department operations and ensure accurate prescription filling and courteous, efficient customer service.
- Improve prescription sales, profit, patient count, and the department’s professional image through operational leadership.
- Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, and constructive discipline.
- Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
- Recruit and hire pharmacy personnel; manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
- Recommend and coordinate pharmacy sales and promotional programs.
- Analyze, recommend, and implement loss-prevention procedures and internal controls.
- Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
- Oversee staff training on the designated pharmacy point-of-sale system and help resolve questions and problems.
- Review pharmacy policies, procedures, and inventory for compliance with federal and state pharmacy regulations, including DEA and Board of Pharmacy requirements.
- Monitor compliance through regular audits and verify that required records, including controlled-substance records, are maintained and readily available.
- Prepare and submit required company and governmental or regulatory records and reports as authorized.
- Recommend and audit inventory levels based on prescription volume, monitor the designated inventory system, and review daily purchases.
- Resolve customer complaints about service, pricing, personnel, and other aspects of pharmacy operations.
- Build growth and sales by counseling customers on OTC medications and products.
- Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
- Oversee nursing home accounts and medication delivery.
- Maintain the confidentiality of customers’ private medical information in accordance with HIPAA.
- Follow Hy-Vee policies, store guidelines, and statutes and regulations pertaining to pharmacy management.
- Report to work as scheduled and work the expected number of hours.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
