Pharmacy Department Manager

Hy-Vee, Inc. • Austin, TX

7d

About The Position

The Pharmacy Department Manager is responsible for the overall operation of the pharmacy department, including driving prescription and patient counts, profitability, and exceptional customer service while maintaining a strong professional image in the community. The manager leads and develops the pharmacy team, ensures compliance with federal and state regulations, and implements cost-effective business practices that support long-term growth.

The role involves supervising pharmacy operations and staff, managing hiring, payroll, scheduling, inventory, audits, referrals, promotions, and nursing home accounts. The manager also handles customer complaints, maintains patient confidentiality under HIPAA, and represents the company in professional pharmacy organizations. The position reports to the Store Director, Store Manager, and specified Assistant Managers.

Requirements

• Graduate of an accredited pharmacy school.
• Current Board of Pharmacy license.
• Progressively responsible experience in pharmacy and pharmacy-practice computer applications.
• Over one year of related work experience.
• Ability to communicate effectively orally and in writing with customers, staff, healthcare colleagues, and regulatory agencies.
• Excellent interpersonal skills, especially in healthcare settings.
• In-depth knowledge of pharmacy computer applications, including PIS, order management, automated dispensing, CPOE, IV compounders, packagers, barcode applications, and supply chain solutions.
• Strong supervisory, coaching, leadership, and problem-solving skills.
• Discretion and integrity when handling confidential patient health information.

Nice To Haves

• Pharm.D. degree.

Responsibilities

• Supervise pharmacy department operations, ensuring accurate prescription filling and courteous, efficient customer service.
• Improve prescription sales, profitability, patient count, and the department's professional image through operational leadership.
• Supervise and develop pharmacy staff through orientation, training, PTCB certification support, objective setting, and constructive discipline.
• Manage referrals submitted by Hy-Vee retail pharmacy locations and coordinate with retail pharmacists as needed.
• Recruit and hire pharmacy personnel; manage budgeted payroll and scheduling, minimize overtime, and improve labor cost per prescription.
• Recommend and coordinate pharmacy sales and promotional programs.
• Recommend loss-prevention procedures and ensure internal controls are implemented.
• Conduct scheduled inventories, check pharmacy security procedures, and perform mini audits.
• Oversee staff training on the designated pharmacy point-of-sale system and help resolve related questions and problems.
• Review pharmacy policies, procedures, and inventory for compliance with federal and state regulations, including DEA and Board of Pharmacy requirements.
• Monitor compliance through audits and verify that required records, including controlled-substance records, are maintained and available.
• Prepare and submit required records and reports for the company and authorized governmental or regulatory authorities.
• Recommend and audit inventory levels based on prescription volume, monitor the designated inventory system, and review daily purchases.
• Resolve customer complaints concerning service, pricing, personnel, and pharmacy operations.
• Build growth and sales by counseling customers on over-the-counter medications and products.
• Represent the company through membership and active participation in pharmaceutical professional groups and organizations.
• Oversee nursing home accounts and medication delivery.
• Protect the confidentiality of customers' private medical information in accordance with HIPAA.
• Follow Hy-Vee policies, store guidelines, and statutes and regulations related to pharmacy management.
• Report to work as scheduled and work the expected number of hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager