Pharmacy Clerk

Hy-Vee, Inc. • Ankeny, IA

2d

About The Position

The Pharmacy Clerk supports the pharmacy’s day-to-day operations and helps provide customers with friendly, professional service. Duties include assisting customers, handling telephone and refill requests, gathering patient information, stocking and ordering supplies, processing cash transactions, preparing paperwork and medicines for deliveries and mail-outs, and helping maintain a clean, well-organized pharmacy. The role may also involve coordinating nursing home medicines and administering vaccines when permitted by law and supported by required certification.

The clerk must protect confidential patient information, follow pharmacy and store policies, and work cooperatively with pharmacy colleagues and other store departments. The position requires a high school diploma or equivalent experience. Similar or related experience of more than six months and up to one year is preferred. Vaccination certification is required when administering vaccines, as required by law.

This is a fast-paced pharmacy role with daily exposure to noise and deadline pressure. It may involve occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs, and exposure to bloodborne pathogens and sharps. Training is provided, and following pharmacy policies and procedures is essential to minimizing risk. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

• High school diploma or equivalent experience.
• Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
• Ability to accurately add, subtract, multiply, and divide whole numbers.
• Ability to file, post, and organize materials; accurately copy data between records; and gather basic information through customer interactions.
• Ability to guide customers and provide clear, helpful direction professionally and compassionately.
• Ability to maintain discretion and integrity when handling confidential patient information.
• Vaccination certification if administering vaccines, as required by law.

Nice To Haves

• Over six months up to one year of similar or related experience.

Responsibilities

• Provide prompt, friendly customer service and make customer interactions positive.
• Answer telephone calls promptly and assist callers, including taking refill orders.
• Gather patient information required to prepare prescriptions.
• Stock received products and supplies, mark stickers accordingly, and keep supplies well stocked.
• Review prescriptions that have not been picked up as requested by the department manager.
• Order products and supplies at the department manager’s request and review invoices for received products.
• Log invoices as necessary and complete cash transactions accurately.
• Prepare paperwork and compile medicines for delivery orders and mail-outs at the department manager’s request.
• Coordinate nursing home medicines as necessary.
• Administer vaccines when allowed by law and when required certification is held.
• Clean the pharmacy, empty garbage, and remove trash promptly.
• Maintain the confidentiality of customers’ private medical information.
• Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
• Assist in other store areas and take on special projects as assigned.
• Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
• Report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED