Pharmacy Clerk

Hy-Vee, Inc.•Council Bluffs, IA

13d•Onsite

About The Position

The Pharmacy Clerk supports the day-to-day operations of the pharmacy by assisting customers, stocking and ordering supplies, handling cash transactions, and helping maintain an organized and clean pharmacy. The role involves customer service, gathering information for prescriptions, assisting with prescription processing and delivery orders, and maintaining the confidentiality of patients’ medical information. Vaccines may be administered only where allowed by law and with required certification. The position is fast-paced and includes daily exposure to noise and significant pressure to meet deadlines. There may be occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; personnel of reproductive capability should be aware of possible acute and chronic effects of exposure and follow pharmacy policies and procedures to minimize risk. Safety training is provided.

Requirements

High school diploma or equivalent experience.
Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
Ability to accurately add, subtract, multiply, and divide whole numbers.
Ability to file, post, and organize materials, copy data accurately between records, and gather basic information through customer interactions.
Ability to guide customers and provide clear, helpful direction professionally and compassionately.
Discretion and integrity when handling confidential patient information.
Vaccination certification if administering vaccines, as required by law.

Nice To Haves

Over six months up to one year of similar or related experience.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Answer the telephone promptly and assist callers, including taking refill orders.
Gather patient information required to prepare prescriptions.
Stock received products and supplies, mark stickers accordingly, and maintain pharmacy supplies.
Review prescriptions that have not been picked up as requested by the department manager.
Order products and supplies at the department manager’s request and review invoices for received products.
Log invoices as necessary and complete cash transactions accurately.
Prepare paperwork and compile medicine for delivery orders and mail-outs at the department manager’s request.
Coordinate nursing home medicines as necessary.
Administer vaccines when allowed by law and when required certification is held.
Clean the pharmacy, empty garbage, and remove trash to maintain a clean and inviting appearance.
Maintain the confidentiality of customers’ private medical information.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas and complete special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.