Pharmacy Clerk

Hy-Vee, Inc.•Iowa Falls, IA

About The Position

The Pharmacy Clerk supports the day-to-day operations of the pharmacy while providing customers with care and professional service. The role includes assisting customers, stocking and ordering products and supplies, handling cash transactions, and helping maintain an orderly pharmacy. Pharmacy Clerks protect confidential medical information, work collaboratively with coworkers, and may assist in other store areas or special projects as assigned. Vaccines may be administered only as allowed by law and with required certification. The position reports to the Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations, and Perishables, Pharmacy Department Manager, and Pharmacists. A high school diploma or equivalent experience is required; over six months up to one year of similar or related experience is preferred. Employment is contingent upon successfully completing a pre-employment drug screen. This is a fast-paced pharmacy environment with daily exposure to noise and significant pressure to meet deadlines. There is occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs, and personnel of reproductive capability are advised that exposure may cause acute and chronic effects. Following pharmacy policies and procedures is essential to minimize risk; safety training is provided.

Requirements

High school diploma or equivalent experience.
Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
Ability to add, subtract, multiply, and divide whole numbers accurately.
Ability to file, post, and organize materials, copy data accurately between records, and gather basic information through customer interactions.
Ability to guide customers and provide clear, helpful direction in a professional and compassionate manner.
Ability to maintain discretion and integrity when handling confidential patient information.
Vaccination certification is required if administering vaccines, as required by law.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning duties.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

Over six months up to one year of similar or related experience is preferred.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Answer telephone calls promptly and assist callers, including taking refill orders.
Gather patient information needed to prepare prescriptions.
Stock received products and supplies, mark stickers accordingly, and keep supplies well stocked.
Review prescriptions that have not been picked up as requested by the department manager.
Order products and supplies at the department manager’s request and review invoices for received products.
Log invoices as necessary and complete cash transactions accurately.
Prepare paperwork and compile medicine for delivery orders and mail-outs at the department manager’s request.
Coordinate nursing home medicines as necessary.
Administer vaccines as permitted by law and with required certification where applicable.
Clean the pharmacy, empty garbage, and remove trash in a timely manner.
Maintain the confidentiality of customers’ private medical information.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Assist in other areas of the store and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.
Count, pour, package, and label medications, and fill prescriptions under pharmacist supervision in accordance with applicable regulations.