Pharmacy Clerk
About The Position
Advantage is a pharmacy serving people with serious behavioral health conditions, including schizophrenia, bipolar disorder, and substance use disorder. It provides advanced pharmacy services and wraparound care to help patients access and continue complex medications, including in-home and community-based injection support, help with insurance and prior authorizations, and collaboration with providers to address treatment barriers. The Pharmacy Clerk works under the supervision of the Pharmacist-in-Charge or Lead Clerk, manages the pharmacy front desk, and provides customer service to patients. The role coordinates medication deliveries and related communications, supports pharmacy transactions and records, addresses patient issues, and performs other tasks as needed. The position is full-time, typically requiring 40 or more hours per week, and is performed in a pharmacy setting.
Requirements
- Strong communication skills, work ethic, dependability, and punctuality.
- Valid driver's license.
- Reliable means of transportation.
- Clean driving record.
- Proper phone etiquette.
- Comply with federal, state, and HIPAA regulations.
- Full-time availability.
- Basic computer skills, including Microsoft Office.
- Customer service experience.
Nice To Haves
- Previous experience working in a pharmacy.
- Some knowledge of pharmacy drugs and operations.
- Bilingual English/Spanish.
Responsibilities
- Coordinate all forms of delivery of patient medications.
- Maintain organization of prescription hard copies.
- Answer or transfer phone calls to the appropriate pharmacy associate.
- Coordinate delivery schedules and communications with delivery drivers and courier services.
- Regularly communicate delivery updates to patients and the pharmacy.
- Operate cash registers when processing transactions in the pharmacy.
- Document important notes and patient information in the pharmacy software.
- Adapt to changes in deliveries as needed.
- Resolve patient issues and go above and beyond to assist patients.
- Occasionally use a personal vehicle to deliver emergency packages to client homes, care facilities, or other predetermined locations.
- Follow all federal, state, and local laws, as well as HIPAA regulations.
- Perform ad hoc tasks as required.
Benefits
- Competitive salary and benefits package.
- Opportunity to make a meaningful impact on patient care.
- Collaborative and supportive work environment.
- Professional development and training opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
