PHARMACY/CLERK

The Kroger Co.•Omaha, NE

About The Position

The Pharmacy/Clerk provides exceptional customer service and helps people live healthier lives by treating customers and employees fairly and ethically, maintaining a safe, clean, and inclusive environment, and providing appropriate products, services, and care with fair and accurate pricing. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports pharmacy and store operations through customer assistance, inventory control, cash-register transactions, safety and sanitation practices, and compliance with applicable regulations and company policies. It also provides support to minors, individuals with special needs, and older adults, and may assist with patient release and product dispensing where state law allows.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle confidential information.

Nice To Haves

Previous comparable experience.
Customer-service experience, including registries, phone, and cashier duties.
Inventory-control experience in a retail environment.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Comply with and reinforce safety and sanitation regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Create an environment where customers feel welcome, important, and appreciated.
Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
Follow company guidelines for computerized inventory management, control, and ordering of non-legend drugs.
Complete allowable inventory-control activities, including shelf maintenance.
Answer and triage phone calls and respond to inquiries as appropriate.
Promote sales and services to customers and store associates.
Follow guidelines for accepting and tendering vendor coupons, cash-shortage limits, and company shrink guidelines.
Operate the cash register according to company guidelines and follow cashier-handling policies for electronic fund transactions, cash, and check transactions.
Provide a high-quality customer experience while accurately and efficiently completing patient release and product-dispensing steps, if allowed by state law.
Follow HIPAA regulations and company policies regarding protected information.
Support company health and wellness initiatives.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.