Part Time Pharmacy Call Center
About The Position
This is a part-time position based in Rochester, NY, requiring up to 6 weeks of training at the corporate office. Upon completion of training, the role transitions to fully remote work from home. The position involves answering a high volume of incoming calls, assisting customers with questions, and communicating with internal store pharmacies regarding customer information and orders. The role also requires meeting individual and team goals for call volume and talk time, multitasking efficiently, and complying with all policies, state, and federal laws, including HIPAA, which necessitates a secure and private workspace.
Requirements
- Must be 18 years or older
- Ability to work in a fast-paced environment
- Systems aptitude, data entry and multitasking skills
Nice To Haves
- 1 or more years of pharmacy technician experience
- Call center experience
- Medical or insurance experience
- Proficiency with EnterpriseRx
Responsibilities
- Answer a high volume of incoming calls
- Assist customers by answering any questions
- Communicate with internal customers (store pharmacies) regarding customer information/orders
- Meet individual goals and team averages for number of calls per hour and talk time per call
- Multi-task and complete work efficiently and effectively
- Comply with all policies, state and federal laws including HIPAA
- Maintain a secure and private workspace to answer calls per HIPAA guidelines
Benefits
- Flexible scheduling
- Incredible benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
