Pharmacy Assistant

Ochsner Health•New Orleans, LA

About The Position

The Pharmacy Assistant performs clerical duties in accordance with established policies and regulations, assists with inventory and data entry, and provides excellent customer service. The role supports pharmacy operations by organizing medication returns and pharmacy orders, entering cycle counts, handling customer interactions and messages, and couriering medications as needed. Medication-related questions must be referred promptly to a pharmacist or pharmacy technician. The position requires maintaining confidentiality and complying with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program. Work takes place in a healthcare setting, where there may be occupational risk of exposure to hazardous medications or hazardous waste. The role is classified as Medium Work, involving specified levels of lifting and force. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
No prior work experience required.
Computer skills and dexterity for data entry and retrieval.
Effective verbal and written communication skills, with the ability to present information clearly and professionally.
Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
Strong interpersonal skills for interacting positively and effectively with people of diverse cultural backgrounds and ages, both within and outside the organization.
Ability to complete assigned tasks effectively within a given time period.
Excellent customer service skills and ability to work within a group setting.
Maintain a firm understanding of confidentiality and HIPAA laws.
Ability to meet the physical demands of Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Responsibilities

Operate and balance the cash register to ensure accurate payment collection when needed.
Organize medication returns and monitor receipt of pharmacy orders.
Greet customers and provide warm, friendly customer service.
Handle phone calls and prescription messages for missing dosages.
Accurately enter cycle counts into the computer system.
Courier medications as needed.
Immediately forward medication-related questions to pharmacists or pharmacy technicians as necessary.
Organize and clean pharmacy shelves and floors.
Adapt interactions and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
Perform other related duties as assigned.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.