Pharmacy Assistant - Customer Service representative
About The Position
At MediSystem Pharmacy, a Shoppers Drug Mart Company, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. MediSystem Pharmacy is an established specialty pharmacy that provides pharmaceutical dispensing and clinical pharmacy consulting services to long term care facilities across Canada. MediSystem Pharmacy is committed to optimizing the health, wellness and safety of all residents that we service through the introduction of innovative technologies, continuing education, enhanced clinical services and seamless medication delivery. The Customer Services Representative will be the first point of contact for Customer inquiries and accountable and responsible for providing exceptional customer service to all external and internal customers, ensuring that the unique needs of patients, nurses, homes and program requirements are met. The Customer Service Representatives (CSR’s) role is to enthusiastically and consistently deliver on the MediSystem vision of “providing an exceptional experience through superior customer service offerings”. The CSR must ensure every customer interaction is carried out in a professional, courteous and efficient manner with high integrity and commitment to ‘wow’ our customers.
Requirements
- Retail, Customer Service or Call Centre experience
- Strong attention to details, interpersonal and communication skills including ability to work in a cross-functional environment and communicate with all levels of the organization
Responsibilities
- Provide quality service and support in a variety of areas including, but not limited to: orders, billing, service and supply logistics, system troubleshooting, faxing & scanning and general administrative tasks
- Act as the Customer’s internal advocate between Operations and other departments within the organization
- Resolves product or service problems by clarifying the customer’s inquiries and concerns; must determine the cause of the problem and determine the best solution to solve the problem
- Thoroughly and efficiently gather customer information and escalate when appropriate to Customer Service Lead
- Build, establish and maintain open lines of communication with their team, peers, trainers, Managers, and all other areas of the Company to facilitate in learning and problem solving
- Responsible for notifying administration of any required updates of customer records on the organization’s internal database
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction, ensuring quality service is provided to both internal and external clients
- Provides back up support to other group members as required
- Use automated information systems to analyze the customer’s situation (Kroll, ClientCare, Point Click Care etc.)
- Participate in special projects and assume other duties and responsibilities as assigned
Benefits
- competitive pay
- full benefits
- work-life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
