Assistant Customer Service Representative

J.R McDade Co.•Phoenix, AZ

2d•Onsite

About The Position

The Assistant Customer Service Representative supports the Customer Service team by maintaining accurate scheduling, completing critical data entry tasks, and assisting with administrative functions that ensure smooth day-to-day operations. This role plays a key part in supporting warranty and service execution for residential and multi-family interior surfaces projects. The Assistant Customer Service Representative works closely with Customer Service Representatives, internal operations personnel, field teams, and trade partners to ensure information is accurate, up to date, and properly communicated. This is a fast-paced, detail-driven position that requires adaptability, strong organizational skills, and a team-first mindset.

Requirements

Strong attention to detail and organizational skills
Ability to manage multiple tasks in a fast-paced, changing environment
Effective written and verbal communication skills
Proficiency in Microsoft Office (Outlook, Excel, Word)
General computer proficiency and ability to learn internal systems
Basic math and problem-solving skills
Strong work ethic, reliability, and consistent attendance
Ability to work collaboratively and take direction while maintaining a positive attitude
Ability to read, analyze, and interpret work orders, procedures, and customer communications in English
Ability to communicate clearly and professionally in both written and verbal formats

Nice To Haves

Experience in the interior surfaces or construction industry is a plus, but not required

Responsibilities

Maintain and update the Customer Service schedule with a high level of accuracy and timeliness.
Perform data entry tasks related to service requests, work orders, internal tracking systems, and reports.
Provide administrative support for Customer Service operations and departmental initiatives.
Assist in covering CSR responsibilities during absences, ensuring continuity of communication and service.
Review and interpret work orders from trade partners and route or respond appropriately.
Help ensure all documentation is complete, accurate, and aligned with company standards.