Pharmacy Assistant, Customer Service Representative-2

Shoppers Drug Mart•Mississauga, ON

12d•CA$18 - CA$24

About The Position

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance. Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. At Shoppers Drug Mart®/Pharmaprix®, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart®/Pharmaprix® network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Requirements

No experience required in Pharmacy
Ability to identify, analyze and quickly mediate problems and issues that arise
Excellent customer service skills and a professional and friendly attitude to quickly develop rapport with clients over the phone
Ability to work in a fast-paced environment
Self-motivated with a passion for providing high-quality client services and building relationships
Excellent oral and written communication and teamwork skills
Ability to take initiative and learn independently
High attention to detail
Strong organizational skills with a proven ability to manage multiple ongoing tasks

Nice To Haves

An Undergraduate degree from an accredited university with a focus in the areas of science and/or healthcare
Pharmacy-related diploma/certificate
Kroll software experience
Pharmacy experience, with long-term care setting experience preferred

Responsibilities

Answer and triage phone calls throughout the day.
Retrieve faxed or electronic prescriber’s orders, prescriptions, or prescription refill requests.
Process medication refills on the pharmacy management software (Kroll).
Perform outbound calls to obtain clarifications from clients.
Sort, file, and follow up with the pharmacy's paperwork to ensure regulatory compliance.
Use the pharmacy management software (KROLL) to ensure relevant documents are printed and delivered to clients.
Coordinate with other pharmacies to mediate prescription transfers.
Support other pharmacy teams, as required.