Pharmacy and Primary Care Business Manager

Central City Concern•Portland, OR

15d•$76,000 - $99,000•Onsite

About The Position

The Pharmacy and Primary Care Business Manager is responsible for the business and operational performance of Pharmacy Services and Primary Care, in collaboration with the Senior Director of Pharmacy and Primary Care and the pharmacy and primary care leadership teams. The role oversees medication and pharmacy supply purchasing, operational and financial planning, regulatory and program compliance, project and portfolio management, and analytical support for decision-making. It represents Pharmacy Services and Primary Care across the agency and supports operational and financial goals through strategy, data, and collaboration. The manager serves as a communication bridge for the Senior Director, establishing listening sessions and recurring meetings to surface barriers, close feedback loops, and help leaders resolve issues. The position has no direct reports and leads through influence, collaboration, and coaching. It is based at Blackburn Center in Portland, Oregon, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with weekends off. The salary range is $76,000–$99,000, influenced by experience, licensure, certifications, education, and internal equity.

Requirements

At least 5 years of progressively responsible experience in project management, program management, or operations management.
Demonstrated experience leading multifaceted projects with multiple stakeholders, including planning, execution, and evaluation.
High school diploma or GED required; relevant experience may be considered in place of formal education.
Current CPR certification.
Excellent verbal and written communication skills.
Advanced proficiency in Microsoft Office, including creating spreadsheets, presentations, documents, and reports and analyzing and presenting metrics.
Ability to travel between sites as required.
If using a vehicle for agency use: current driver’s license, access to a vehicle, qualification as an Acceptable Driver under the agency Fleet Safety policy, completion of initial driver training within 60 days of approval and ongoing recertification, and minimum personal auto liability coverage of $100,000/$300,000.
Ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs several times a day.
Ability to comply with the agency’s drug-free workplace policy; must pass a pre-employment drug screen, TB test, and background check.
Must adhere to the agency’s nondiscrimination policies and interact respectfully with people from diverse backgrounds and identities.
Ability to independently identify, research, and resolve issues and provide strategic, operational, implementation, and analytical perspectives.
Ability to lead initiatives and influence outcomes without direct reporting authority.
Ability to facilitate groups, listen actively, and build trust with frontline staff, leaders, and senior leadership.
Ability to communicate professionally and summarize complex information for executive audiences.
Strong analytical and problem-solving abilities, including using data to monitor performance and recommend corrective action.
Experience managing a portfolio of initiatives and creating dashboards to report status.
Experience applying project management, change management, and Lean/PDSA methodologies.
Ability to coach leaders on planning, analysis, design, and change management.
Familiarity with budget planning, contract review, and financial oversight in collaboration with Finance and Legal.
Familiarity with regulatory requirements in pharmacy and health services, including 340B.
Ability to organize and prioritize work accurately while meeting multiple deadlines and handle difficult or stressful situations with professional composure.
Ability to exercise sound independent judgment and use relevant technology and software applications effectively, including multiple systems at an advanced level after suitable training.
Ability to work cooperatively with others and diverse populations, and independently with initiative while integrating with stakeholder teams.
Ability to maintain confidentiality and foster a positive culture.
Ability to consider impacts on underserved communities and the effects of oppression, structural racism, and individual bias on client outcomes.

Nice To Haves

Experience in healthcare, pharmacy, purchasing, or other health services settings.
Bachelor’s degree in business, science, technology, public health, or a related field.
Experience with data reporting, metrics collection, budget management, and promoting operational efficiency.
Relevant professional certification, such as Project Management Professional (PMP), Lean/Six Sigma Green Belt or higher, or Prosci Change Practitioner.

Responsibilities

Operate the pharmacy medication and supply purchasing program, including developing strategy, policies, and quality assurance measures.
Support annual physical inventory at pharmacy locations and coordinate with Pharmacy Services and Finance leadership.
Manage pharmacy inventory in partnership with the Pharmacist in Charge, including ordering, invoice processing, and inventory reconciliation.
Support and manage pharmacy and primary care contracts and vendor relationships with Pharmacy leadership, Finance, and Legal, including annual contract reviews and financial sustainability assessments.
Lead new software and hardware implementations at pharmacy locations and primary care clinics, and support related technology systems with internal teams and external stakeholders.
Represent Pharmacy Services in the 340B program and support regulatory and program compliance, including applicable DEA, Oregon Board of Pharmacy, EPA, DOT, and HRSA requirements.
Support Primary Care adherence to applicable regulatory and program requirements related to business operations.
Partner with pharmacy and primary care teams to provide operational and business support, improve workflows, and improve handoffs between primary care and pharmacy.
Develop and write departmental policies and procedures and coordinate implementation and approval with relevant departments.
Create, review, and analyze financial, operational, revenue-cycle, and productivity reports for Pharmacy Services and Primary Care.
Identify and report opportunities to improve efficiency, quality, and cost effectiveness; work with Finance to assess financial performance and business opportunities.
Develop and maintain tools and methods for monitoring operational performance; define KPIs with leaders and identify gaps in reporting and monitoring.
Collaborate with Enterprise Data Solutions, Finance, and Clinical Applications to develop reporting tools and improve performance monitoring.
Train pharmacy and primary care leaders to use reporting and data tools to monitor and analyze performance.
Manage Pharmacy and Primary Care initiatives; maintain and update a consolidated dashboard and backlog of improvement initiatives.
Lead initiatives using project management, change management, and Lean/PDSA methods in collaboration with the Quality team.
Support operational planning, prioritization, and resource allocation; organize the annual budget planning process with leaders and Finance and align it with enterprise planning.
Advise the Senior Director on initiative priorities, balancing strategic growth with operational stabilization; support budget creation and adherence monitoring.
Meet with program leaders to track implementation and return on investment, and coach leaders on planning, analysis, design, and change management.
Participate in leadership activities, including data gathering, reporting, program development, quality improvement, committee work, training, and education.
Serve as a communication liaison between the Senior Director and pharmacy, primary care, and program staff and leaders.
Design and facilitate recurring listening sessions, and plan and facilitate monthly leadership, operations, or cross-site meetings, including agendas, materials, action items, and follow-up.
Maintain a log of barriers, themes, and requests; synthesize trends and bring prioritized issues and recommended solutions to the Senior Director.
Communicate decisions, actions, and status back to staff and leaders who raised issues, and prepare briefings, talking points, and written communications for the Senior Director as requested.
Follow privacy, confidentiality, and security requirements, including HIPAA and 42 CFR Part 2; promptly report breaches of protected health or personal identification information.
Attend required CCC trainings and perform other duties as assigned.

Benefits

Competitive compensation.
Medical insurance.
Dental insurance.
Vision insurance.
Student loan repayment options.
Retirement savings plan with employer matching: 4.25% in the first year, 6% in the second year, and 8% in the third year.
Paid time off beginning at four weeks of accrual per year, with accrual increasing with longevity.
Up to 11 recognized holidays and 2 personal holidays, depending on work shift schedule.
Employer-paid life insurance.
Employer-paid short-term disability insurance.
Employer-paid long-term disability insurance.
Sabbatical program offering extended time off at years 7, 14, and 21.