Pharmacist Manager - Full Time

CVS Health • Shawnee, OK

16d • $65 - $81 • Onsite

About The Position

The Pharmacist Manager leads and develops a retail pharmacy team to deliver exceptional patient care, support safe and accurate prescription fulfillment, and maintain compliance with applicable laws and regulations. The role models CVS Health’s values of compassionate care, safety, quality, accountability, and inclusion while managing pharmacy operations and identifying opportunities to improve performance.

The manager oversees the pharmacy team during bench shifts, coaches colleagues, supports immunization and clinical care services, and promotes positive patient experiences. The role also manages onboarding and training, inventory practices, pharmacy scheduling, performance reviews, reporting, and action plans. The Pharmacy Manager partners with the Store Manager to maintain a pharmacy talent pipeline and is responsible for creating a safe, empowering, and inclusive team environment. The position requires flexibility to meet scheduling and business needs, including regular attendance at night and on weekends.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties List.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
• Customer service skills, including the ability to assist people in a friendly manner and respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and the ability to convey and receive detailed information accurately.
• Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Problem-resolution skills, including selecting an appropriate course of action in challenging patient or colleague interactions.
• Ability to complete the physical demands of the role, including standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, precision control, stooping, and close visual work.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Team leadership skills, including delegation, collaboration, motivation, coaching, feedback, and accountability.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, model best practices, coach colleagues, and address performance opportunities.
• Support safe and appropriate dispensing, patient counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts and strengthen pharmacy performance through coaching and consistent follow-up.
• Direct the team in following pharmacy workflow procedures and safety guardrails to ensure safe and accurate prescription fulfillment.
• Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard and train new Technicians and Pharmacists, including CVS workflow training, and monitor completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address gaps.
• Remain flexible for scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Foster a safe, empowering, inclusive team dynamic and psychological safety by inviting feedback and taking relevant action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example; delegate tasks; motivate, coach, provide feedback to, discipline, or terminate pharmacy team members; and address challenges with problem-solving, adaptability, and accountability.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed