Pharmacist Lead (Third Shift)

AnewHealth•Lewisville, TX

6d•Hybrid

About The Position

AnewHealth is a leading pharmacy care management company specializing in complex, chronic needs. Established in 2023, it offers comprehensive pharmacy services, pharmacy benefit management, and specialized support for the Program of All-Inclusive Care for the Elderly. With over 1,400 team members, AnewHealth serves more than 100,000 people across all 50 states. The Pharmacist Lead acts as a subject matter expert for their designated pharmacy center of excellence, collaborating with management to enhance department efficiencies. This role involves leading by example, supporting company and department goals, and driving results while maintaining a consistent standard of work among pharmacists. The position focuses on building team capabilities through leadership and follow-up within a call center environment.

Requirements

Bachelor’s degree in Pharmacy or Doctorate in Pharmacy (PharmD).
Active license in state of residence.
Experience with pharmacist verification work.
Ability to provide feedback and hold teams accountable to standards.
Ability to work flexible schedule.
Strong work ethic and ability to collaborate with multiple partners.
Exceptional standards of customer care.
Strong attention to detail and high level of organization.
Problem-solving ability.
Ability to multi-task.
Excellent communication skills and customer service.
Passion to help people.

Nice To Haves

Previous management/leadership experience preferred.
Prior interface with OutcomesMTM and Mirixa is a plus.

Responsibilities

Serve as a subject matter expert with strong customer service experience.
Maintain high attention to detail.
Display strong knowledge of ExactCare practices.
Identify and quickly use problem-solving skills to resolve patient concerns.
Foster a positive work environment and hold the team accountable to expectations.
Effectively multi-task and delegate assignments based on department workload.
Create, interpret, and monitor Salesforce reports; possess expertise in RX30, Salesforce, and OnBase.
Prepare, monitor, and follow up with the Pharmacist assignment schedule.
Collaborate with internal partners and resolve patient issues using superior written and verbal communication skills.
Lead with strong customer service attributes.
Indirectly manage and coach peers on phone performance and metrics.
Provide strong follow-up to other managers regarding performance.
Partner with team management/leadership to build relationships and improve overall communication within the department.
Embody AnewHealth’s Core Values in all communications and interactions.
Perform other duties as assigned.