Pharma Acct Mgr

MC-Rx Powered by ProCare Rx•Gainesville, GA

5h•Onsite

About The Position

This role is responsible for managing key customer relationships within the pharmacy sector. The Pharma Account Manager will lead formal business reviews, resolve client issues, and ensure customer requests are met. The position involves proactive client engagement, recommending operational enhancements, and tracking financial metrics. A key part of the role includes managing the upload of specific reports to a manufacturer's FTP site and monitoring Key Performance Indicators.

Requirements

Bachelor’s degree or equivalent industry experience preferred.
2-4 years’ Specialty Pharmacy, PBM, Reimbursement hub, or other pharmacy-related experience.
Proficient with Microsoft Office.
Able and willing to travel up to 20%.
Strong interpersonal skills.
Attention to detail.
Exceptional follow-up and follow-through.
Excellent communication skills, written and oral.
Presentation skills a plus.

Responsibilities

Establish and lead formal quarterly business reviews (QBRs).
Communicate with physician offices and assist in resolving issues.
Resolution of client issues.
Confirmation of requests for key customers.
Track and report status for key customer requests.
Identify trending client issues by office/geography.
Proactively solicit feedback from key clients and provide feedback to key customers.
Recommend enhancements to pharmacy operations, call center, reporting, and leadership.
Track and report monthly accruals and budgets.
Upload the Medical Information (MI) report into the manufacturer FTP site.
KPI (Key Performance Indicator) tracking and reporting.

Benefits

Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
Paid vacation and holiday pay.
Employee Wellness Program.
401(k) with a company match.
Employee Assistance Program.
Employee referral program.

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