PGS Learning Management Lead (Secondment 9-12 Months)

Pfizer•Sanford, NC

2d•Hybrid

About The Position

The PGS Learning Management Lead reporting to the VP, QSEO Systems and Compliance, is responsible for defining and executing the learning management strategy for all Good Manufacturing and Distribution Practices (GMDP) across Pfizer Global Supply (PGS). This role requires a deep understanding of PGS workforce capability needs, GMDP learning use cases, while aligning and influencing enterprise learning management technologies with PGS priorities. The position drives cross-functional collaboration, influences technology decisions, and delivers scalable innovation. It also partners strongly with Digital teams to advance agentic Learning. The PGS Learning Management Lead will develop, maintain, refine and execute a long-term strategic roadmap positioning PGS at the forefront of performance-based learning management. This includes leveraging AI-driven solutions to enable adaptive, data-informed experiences that transform workforce capability. They are responsible for continuous improvement of global learning programs such as GMDP orientation, certification-based learning, Train-the-Trainer, Pfizer Human Performance, etc. This leader interfaces with senior stakeholders and cross-functional business process owners to secure resources and ensure successful execution of the strategy. They lead a team of learning management and technology professionals serving as global process owners responsible for execution of programmatic elements for learning and systems. Acting as a mentor, they foster talent development for colleagues and may serve as the sponsor for special/innovative/complex projects across Enterprise. Key responsibilities include supporting task- and role-based curriculum development, building site training capabilities through a Train-the-Trainer approach, monitoring learning maturity, and driving continuous improvement of learning systems and programs. They also manage external training resources as needed. Ultimately, this role is a critical enabler for transforming learning management across Quality, Safety and Environmental Operations within PGS and Pharmaceutical Sciences.

Requirements

Applicant must have a bachelor's degree with at least 12 years of experience; OR a master's degree with at least 10+ years of experience; OR a PhD with 7+ years of experience
Pharmaceutical industry experience or related areas.
Strong knowledge of Good Manufacturing and Distribution Practice.
Strong affinity toward technology and proven ability to lead in this space.
Strategic leadership of Learning and Development teams.
Subject Matter Expertise in Learning Management and ability to articulate value proposition to influence technology or innovative process needs.
Demonstrated ability to lead complex projects and cross-functional processes, to establish and meet deadlines, work within tight timeframes, and respond to changing requirements.
Demonstrated change agility to successfully manage high degree of complexity and priorities.
Demonstrated excellence in developing & managing effective teams.
Proven ability to coach/mentor colleagues and to grow and develop talent.
Experience managing performance of group and holding team accountable for internal KPIs.
Highly experienced and proven ability in enterprise leadership and execution of business practices.
Demonstrate experience managing budgets, strategic resource management ownership.
Demonstrate advanced critical thinking capabilities (e.g. synthesize key insights, and complex problems clearly and precisely, uses inference to reason to important implications and consequences, uses deductive reasoning consistently and with ease to drive effective solutions or programs).
Ability to drive continuous improvement strategy and operational improvement opportunities.
Must have exceptional written and oral communication skills to support succinct and effective communications between internal / external stakeholders.
Ability to engage correct path for stakeholder engagement.
Ability to guide the use of technology to recognize and interpret trends.
Ability to identify risks, propose mitigation and escalate as needed.
Well-developed interpersonal skills with ability to collaborate across PGS functions and work effectively across all levels of the organization.
Proactively communicate and influence VPs & major enterprise-wide committees.

Nice To Haves

Preferred (or equivalent) with proven accountability, and demonstrated excellent interpersonal, communication, negotiation, influencing, and problem-solving capabilities.
Industry leadership experience.

Responsibilities

Leads a team of colleagues with responsibility for Learning Management with a focus on GMDP across PGS.
Serves as the business process owner for GMDP Learning Management.
Maintains technology inventory and process infrastructure that allows for standardized task and role-based training matrices and is compliant with applicable regulations.
Develops innovative, immersive, simulative performance based learning methodologies enabling accelerated knowledge transfer and transferable skill building.
Ensures learning objectives are tied to business outcomes with clear measurement criteria and methodologies.
Works closely with Enterprise level Learning and Development teams and Site training leads that have responsibility for training and ensure innovative, aligned and consistent application of methodology, process, systems and tools.
Benchmarks externally to understand learning technologies, applications and approaches and continuously innovates to progress a well thought through strategic roadmap for PGS and Pharm Sci.
Ensures continuous learning through the administration of Process Centric Teams under the governance of the PGS Quality Management System (QMS).
Actively supports regulatory inspections as needed.
Works with the Polices and Procedures team to enable appropriate training materials are created.
As a core team member of the QMS Revolution ensures all programmatic milestones are met.