Pet Trainer, Petsense

Tractor Supply Company•Lindale, TX

3d•Onsite

About The Position

This position is responsible for leading our Obedience Training Programs. This includes hands-on training with both customers and their pets to teach basic obedience commands in a class environment. Team Members are required to perform a combination of duties during 95 percent of their day, which may include operating a cash register/computer, recovery of merchandise, participating in the freight process, completing plan-o-gram procedures, assembling merchandise, performing janitorial duties, executing price changes/markdowns, assisting customers with loading purchases, and ensuring the safety and well-being of live animals, including sanitizing and maintaining holding tanks. Team Members also may be required to perform other duties as assigned.

Requirements

Minimum of 1-year experience training pets.
Must be comfortable working with dogs.
High school diploma or equivalent.
Any suitable combination of education and experience will be considered.
Associates must be able to read, write and count accurately.

Nice To Haves

Retail experience and/or pet/live animal knowledge is strongly preferred.
Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
Strong communication and problem-solving skills.
Basic computer skills.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Display compassion with animals and treat them accordingly.
Exhibit attention to detail.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.
Create a positive, professional, and trusting environment for all valued associates and the customers and pets served.
Answer phone and schedule obedience classes. Be present in the store and available to discuss our obedience program to all customers.
Advise obedience customers in the purchase of product appropriate, necessary to attend obedience classes and at-home positive reinforcement training.
Follow the Petsense obedience training procedures as outlined in the Obedience training documents and videos.
Train the customer and their dogs with patience, consistency and sensitivity to the customers’ needs and the role they play in training their dog.
Adhere to customer specific needs and desires in training their dog.
Talk to dog or use other non-physical techniques to keep the dog calm and in the trainer and customer’s control.
Report all accidents and injuries to the Store Manager promptly.
Properly and completely fill out required obedience training forms as applies to the program.
Observe all safety rules and procedures and adhere to safety standards.
Adhere to cleanliness standards, to include, sweeping, vacuuming, cleaning of the area(s) the customers and their pets are trained.
Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company.
Recovery of merchandise.
Participate in mandatory freight process.
Complete Plan-o-gram procedures (merchandising, sets, and resets).
Assemble merchandise.
Perform janitorial duties.
Execute price changes/markdowns.
Assist customers with loading purchases.
Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
Complete all documentation associated with any of the above job duties.