Groomer, Petsense

Tractor Supply Company

4d•Onsite

About The Position

This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques. The role involves delivering exceptional customer service, maintaining store values, and ensuring predictable attendance. Responsibilities include answering phones, scheduling appointments, greeting pets, performing a 7-point check-in, and adhering to all safety rules and procedures. The groomer will follow specific bathing and grooming procedures, clean ears, clip nails, and execute desired clipping patterns using electric clippers, combs, and shears. They will also comb and shape coats, use techniques to keep animals calm, and complete all required documentation. Maintaining a clean and sanitary grooming environment, including cages and tools, is essential. The position may also require assisting in general store operations as needed.

Requirements

Minimum of 1-year experience grooming/styling pets
Must be comfortable working with dogs and cats
Must provide own tools (clippers, blades, shears) or be willing purchase required tools
High school diploma or equivalent
Successful completion of Paragon Level 1 & 2 training provided by Petsense
Any suitable combination of education and experience will be considered
Associates must be able to read, write and count accurately

Nice To Haves

Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
Ability to read, write, and count accurately
Communicate effectively with customers
Display compassion with animals and treat them accordingly
Exhibit attention to detail
Read, write, and count to accurately complete all documentation
Lift and carry pets generally weighing 0-50 pounds
Work varied hours, days, nights, and weekends as business needs dictate
Stand and walk for long periods of time
Safely work around pets and pets’ waste

Responsibilities

Deliver exceptional customer service
Follow and demonstrate all Petsense by Tractor Supply Mission and Values
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Answer phone and schedule appointments
Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
Book appointments and greet pets as they come in
Thoroughly complete 7-point checkin
Report all accidents and injuries to the Store Manager immediately
Follow bathing/grooming procedures as outlined
Clean ears, clip nails and perform other needed services
Adhere to customer instruction of clipping pattern desired
Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
Comb and shape dogs’ coat
Talk to live animal, or use other non-physical techniques to keep animal calm
Complete and maintain customer and company forms
Properly and completely fill out required grooming forms
Adhere to all safety rules and procedures and follow all safety standards
Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care
Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards
Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients
Assist in store operations as needed