Pet Specialty Shop Manager - Full Time

Scheels•Fargo, ND

7d•Onsite

About The Position

Scheels is seeking a full-time Pet Specialty Shop Manager. As an employee-owner, you will be expected to actively contribute to a culture that thrives on delivering a personalized WOW customer experience, having a team-first, winning mentality, learning and adapting to constant change, taking pride in your work and thinking like an owner, and expecting honesty and integrity in all that you do. Every customer interaction is an opportunity to exceed expectations, and the focus is on making every visit memorable, personalized, and impactful. Success is achieved together by supporting one another and celebrating team wins, where collaboration and unity drive performance and customer experience. Growth, innovation, and feedback are embraced, with change serving as a catalyst for improvement and excellence. Every task matters, and full responsibility is taken for the results, demonstrating accountability, care, and a drive to go above and beyond. Trust is the foundation of all relationships, and actions are taken with transparency, fairness, and respect at all times.

Requirements

High school diploma or general education degree (GED), 1-3 months of related experience or training, or an equivalent combination of education and experience.
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Ability to perform basic math; perform operations using units of currency, measurements, and understand percentages.

Responsibilities

Deliver exceptional customer service by seeking out and engaging with customers, going through the steps of the sale to determine their needs, recommending appropriate products, and promoting the Scheels Visa Credit Card.
Maintain expert-level knowledge in all selling areas, as well as lead product knowledge training for other associates.
Consistently meet or exceed personal sales goals while delivering a high-quality customer experience.
Manage inventory by running and analyzing Internal Flash Reports.
Effectively maintain an organized backstock while ensuring merchandise is properly displayed and replenished on the sales floor.
Ensures their product is accurately displayed to customers through price tagging, sales stickers, and signage.
Maintain a professional appearance, positive attitude, and team-oriented atmosphere.
Communicate professionally with other associates within the store, the Scheels Campus, and Vendors/Sales Representatives.
Ensures their work area is clean, organized, and meets safety standards.
Ability to perform basic math; perform operations using units of currency, measurements, and understand percentages.
Ability to work assigned schedule; may include varied hours, evenings, weekends, and holidays. Including product knowledge meetings.