Pet Resource Specialist
About The Position
Works under the general direction of an assigned supervisor at Memphis Animal Services. Logs and responds to incoming calls to the Pet Resource line and connect owners with resources like the pet food pantry, free or low-cost spay/neuter services, and other resources as needed. Provides callers with available alternatives in an effort to decrease the number of animals being surrendered. Provides accurate information in a clear and concise manner in accordance with policies. Educates patrons about responsible pet ownership and care. Assists citizens with stray animals they find either through intake for community cats or by providing resources through the Found Foster program for dogs. Handles incoming calls from the public relating to the surrendering of an animal and processes the intake of an animal into the shelter when necessary. Processes the intake of an animal by completing all the necessary animal paperwork and entering all intake information into the shelter management system in accordance with policies. Assists in administering vaccinations and other wellness services in accordance with policies. Handles and places animals of different temperaments and health conditions in temporary receiving area for assessment. Conducts follow-up calls to no-shows for evaluation purposes. Provides daily cleaning and feeding for animals temporarily housed in the intake area. Maintains neatness and cleanliness in areas surrounding the intake area on a daily basis. Stays current on updated promotions, shelter services, shelter programs and adoption efforts. Adheres to MASs disease management and safety precautions.
Requirements
- Ability to log and respond to incoming calls.
- Ability to connect owners with resources.
- Ability to provide alternatives to decrease animal surrenders.
- Ability to educate patrons about responsible pet ownership and care.
- Ability to assist citizens with stray animals.
- Ability to handle incoming calls regarding animal surrenders.
- Ability to process animal intake into the shelter.
- Ability to complete necessary animal paperwork.
- Ability to enter intake information into the shelter management system.
- Ability to administer vaccinations and other wellness services.
- Ability to handle and place animals of different temperaments and health conditions.
- Ability to conduct follow-up calls.
- Ability to provide daily cleaning and feeding for animals.
- Ability to maintain cleanliness in work areas.
- Ability to stay current on shelter promotions, services, programs, and adoption efforts.
- Adherence to disease management and safety precautions.
Responsibilities
- Logs and responds to incoming calls to the Pet Resource line.
- Connects owners with resources such as the pet food pantry and low-cost spay/neuter services.
- Provides alternatives to decrease animal surrenders.
- Educates patrons about responsible pet ownership and care.
- Assists citizens with stray animals through intake for community cats or the Found Foster program for dogs.
- Handles incoming calls regarding animal surrenders and processes animal intake into the shelter.
- Completes necessary animal paperwork and enters intake information into the shelter management system.
- Assists in administering vaccinations and other wellness services.
- Handles and places animals of different temperaments and health conditions in a temporary receiving area for assessment.
- Conducts follow-up calls to no-shows for evaluation.
- Provides daily cleaning and feeding for animals in the intake area.
- Maintains cleanliness in areas surrounding the intake area.
- Stays current on shelter promotions, services, programs, and adoption efforts.
- Adheres to disease management and safety precautions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
