Pet Resource Specialist

City of Memphis • Memphis, TN

8d • Onsite

About The Position

Works under the general direction of an assigned supervisor at Memphis Animal Services. Logs and responds to incoming calls to the Pet Resource line and connect owners with resources like the pet food pantry, free or low-cost spay/neuter services, and other resources as needed. Provides callers with available alternatives in an effort to decrease the number of animals being surrendered. Provides accurate information in a clear and concise manner in accordance with policies. Educates patrons about responsible pet ownership and care. Assists citizens with stray animals they find either through intake for community cats or by providing resources through the Found Foster program for dogs. Handles incoming calls from the public relating to the surrendering of an animal and processes the intake of an animal into the shelter when necessary. Processes the intake of an animal by completing all the necessary animal paperwork and entering all intake information into the shelter management system in accordance with policies. Assists in administering vaccinations and other wellness services in accordance with policies. Handles and places animals of different temperaments and health conditions in temporary receiving area for assessment. Conducts follow-up calls to no-shows for evaluation purposes. Provides daily cleaning and feeding for animals temporarily housed in the intake area. Maintains neatness and cleanliness in areas surrounding the intake area on a daily. Stays current on updated promotions, shelter services, shelter programs and adoption efforts. Adheres to MASs disease management and safety precautions.

Requirements

• High School graduate and three (3) years of work experience in animal care to include some specific experience in veterinary medical and surgical procedures; or any combination of experience or training which enables one to perform the essential job functions.
• Basic computer and typing skills preferred.
• May be required to complete a battery of tests as deemed appropriate by Human Resources to evaluate competencies associated with the job.

Responsibilities

• Assists the public in locating and redeeming lost pets and providing information on pet adoption and redemption procedures.
• Performs additional functions (essential or otherwise) which may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED