Pet Resort Assistant Operations Manager : Full-Time Management Position

The Wags Club • Los Angeles, CA

15h • Onsite

About The Position

The Wags Club, a premier cage-free dog daycare, boarding, and grooming facility in West Los Angeles, is seeking a Pet Resort Assistant Operations Manager. This full-time management position offers an opportunity for individuals with leadership potential, who are ready to step into a management role, to help lead the team, enhance pet care, and elevate customer service. The role involves working closely with ownership and senior leadership to manage daily operations, develop employees, refine systems, and ensure an exceptional experience for both dogs and clients.

Requirements

• Natural leader with a positive attitude.
• Reliable, organized, and highly professional.
• Comfortable balancing customer service with team leadership.
• Confident using computers and willing to learn Gingr management software.
• Comfortable performing physical work, including cleaning, lifting, and assisting with dog handling or bathing when needed.
• Available to work weekdays, weekends, and holidays as business needs require.
• In possession of a valid California driver's license.

Nice To Haves

• Experience in dog daycare, boarding, veterinary medicine, hospitality, retail leadership, restaurant management, or another customer-service leadership role is highly valued.
• Leadership potential is valued as much as previous management experience.
• Individuals currently in roles such as Shift Lead, Team Lead, Keyholder, Lead Kennel Attendant, Veterinary Assistant Lead, Restaurant Shift Supervisor, Retail Supervisor, or another trusted senior employee who's ready for the next step.

Responsibilities

• Help lead, coach, and motivate a passionate team of dog lovers.
• Train and mentor new employees while reinforcing company standards.
• Assist with employee coaching, performance development, and accountability.
• Help resolve day-to-day staffing and operational challenges.
• Lead by example and help build a positive, professional workplace culture.
• Deliver exceptional customer service and build lasting client relationships.
• Resolve client concerns professionally and confidently.
• Help ensure every dog and every client receives an outstanding experience.
• Oversee Front Office operations and daily workflow.
• Assist with check-in and check-out procedures.
• Audit daily reports for accuracy.
• Help ensure sales goals are achieved.
• Handle cash and daily transactions accurately.
• Assist with scheduling and operational planning.
• Ensure feeding, medication, grooming preparation, cleaning, and sanitation procedures are consistently followed.
• Help maintain a clean, organized, and safe facility.
• Coordinate with vendors and assist with facility maintenance.
• Jump in wherever needed to support the team, the operation, and the dogs.

Benefits

• Starting pay of $20.00 per hour.
• Regularly scheduled for approximately 50 hours per week, including about 10 overtime hours each week.
• Monthly performance bonuses when company goals are achieved.
• Medical, dental, and vision insurance.
• Bring your own dog to work at no cost.
• Employee discounts.
• Real opportunities for advancement as our company continues to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed