Pet Resort Guest Service Representative, Part Time

K9 Resorts of Grand Rapids•Kentwood, MI

4d•Onsite

About The Position

As a Pet Resort Guest Service Representative at K9 Resorts, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. K9 Resorts Luxury Pet Hotel aims to delight our guests and wow our clients, being a home away from home for the dogs we serve! We are second to no one when it comes to dog boarding and dog daycare. We do this through unparalleled training and development of our team. All with a best-in-class facility that is designed around being a place where dogs want to come!

Requirements

Ability to lift at least 20 lbs.
High school diploma or equivalent required.
Some weekend and holiday hours are required.
An enthusiastic personality is comfortable selling.
Positive, professional and hardworking

Nice To Haves

Energetic, reliable team players who love dogs.

Responsibilities

Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
Greet all customers entering the building.
Perform check-in and check-out procedures, as well as reservation processes, in the POS system.
Take custody of pets and ensure they are properly placed in the designated area of the building.
Answer telephone inquiries.
Provide tours of the facility to potential customers when necessary.
Feed and medicate all dogs.
Provide personal playtimes for dogs when requested.
Perform body checks to identify pre-existing conditions and/or injuries.
Sanitation of the lobby, boarding, and daycare accommodations.
Monitoring daycare.
Bathing dogs.