Pet Aftercare Family Services Specialist

Pet Meadow • Stafford, TX

1d • $18 - $18

About The Position

The Pet Aftercare Family Services Specialist serves as a welcoming first point of contact for families and veterinary hospital partners. The role supports families through the viewing process by answering questions and providing compassionate, attentive assistance in emotionally sensitive situations. It also involves phone and database work, special orders, routine clerical tasks, and support for company objectives and policies.

Work takes place primarily in crematory, office, and family-facing settings. The position includes regular contact with deceased pets, periods of sitting or standing, and consistent lifting of up to 50 pounds. Personal protective equipment is used as required.

Requirements

• High school diploma or equivalent.
• Interpersonal and customer service skills, including the ability to convey compassion to grieving families.
• Proficiency in Microsoft Office, including Word, Outlook, and Access, and ability to send and receive email with attachments.
• Strong organizational skills and ability to manage multiple priorities in a changing environment.
• Professional, composed demeanor in emotionally sensitive situations.

Nice To Haves

• Experience in bereavement, funeral services, pet-related work, or a customer-facing care role.
• Passion for animals and supporting the families who love them.

Responsibilities

• Greet visiting families and veterinary hospital partners, and direct them appropriately.
• Guide families through the viewing process by answering questions and providing compassionate, attentive support.
• Keep client waiting and viewing areas clean, orderly, and welcoming.
• Answer phones and assist callers directly or route them to the appropriate team member.
• Contact families and veterinary hospitals to give and receive information as needed.
• Accurately enter and retrieve information in the company database.
• Create special orders and follow through when they arrive.
• Perform routine clerical tasks, including email, printing, copying, and scanning.
• Assist with organizing and administering company objectives and policies.
• Perform other duties as assigned.

Benefits

• 401(k) with company match.
• Medical, dental, vision, and life insurance, available after 60 days for full-time employees.
• Paid time off.
• Company-provided apparel and personal protective equipment.
• Opportunities for advancement and leadership development.
• Inclusive and supportive work environment.
• Employee assistance resources.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED