Pest Control Supervisor

Redd Pest Solutions•Jackson, MS

2d•Hybrid

About The Position

The Supervisor has the overall responsibility of providing support to the Branch Manager (BM) to ensure branch profitability, expense, customer service, and productivity goals are met. The Supervisor trains, develops staff, and continuously measures service performance against plans and objectives. The supervisor provides support to service technicians directly and other employees indirectly.

Requirements

High school diploma or equivalent required.
Minimum of five (5) years’ pest-related experience.
Prior experience recruiting, interviewing, hiring, coaching, training, and developing people required.
Numerical aptitude and good judgment required.
Excellent verbal and written communication skills required.
Must have prior experience establishing and maintaining positive, ongoing, professional relationships with customers.
Must exhibit professional image, credibility, integrity, problem-solving, organizational, prioritization, and follow-through skills.
Vision and ability to execute goals required.
Must possess a valid driver’s license and meet company driving standards.
Computer proficiency (spreadsheet and word processing) required.

Responsibilities

Monitor route schedules and optimization
Monitor remaining orders report
Monitor route size and number of stops and/or types
Spot check 3-3-30 protocol utilization
Ensure inspection report, pics, voice message, etc. sent following service
Monitor material and supply usage
Perform tech ride-along(s)
Perform QA visits with existing customers
Communicate, report, and notify BM/DM if route issues exist or may occur.
Monitor and assist with customer complaints and/or cancellation request
Be abreast of cancellations/net gain by route
Ensure organization’s core values are being utilized by all service technicians
Call and assist with customer cancellations request daily
Perform vehicle inspections monthly
Assist BM – Work closely with BM on a routine basis and provide support to help ensure service area profitability, customer service, and productivity goals are being achieved.
Communication – Communicate through daily “last call” check in with the service technicians and provide support when needed.
Provide Input – Communicate daily with the BM and inform him/her of any employee situations that you feel need further attention or action. Inform of any customer issues or concerns that are not completely resolved to the satisfaction of the customer.
Recommendations – Communicate daily with the BM and make recommendations that will ensure better employee morale, route efficiency, customer service, and help promote a positive company image.
Informed – stay abreast of industry trends, competitive challenges, and other relevant management issues. Anticipate, plan for, craft solutions to, and respond effectively to market demands and customer changes.
Team Building – Establish and maintain a level of creditability that encourages technicians to openly discuss issues. Continually build relationships with the service technicians and, at all times, promote excellent customer service, quality, integrity, and professionalism.
Inspection – Monitor and maintain a top-quality image by ensuring that all service technicians within your service area are wearing appropriate uniforms and following dress code in accordance with company policy.
Hygiene Inspection – Monitor and maintain a top-quality image by ensuring that all service technicians within your service area are appropriately groomed and/or presentable.
Training – Assist with training of assigned technicians & new employees. Assist with weekly training meetings.
Safety – Ensure that all technicians follow the company safety procedures.
Equipment – Monitor and maintain a top-quality image by ensuring that all vehicles have the proper service and safety equipment readily available. Oversee material issuance & usage.
Vehicle Security – Monitor and maintain a top-quality image by ensuring that all property (tool boxes, products, etc.) within each vehicle is secure from theft and abuse.
Maintenance – Monitor and maintain a top-quality image by ensuring that all vehicles within your service area are being maintained in accordance with company policy.
Cleanliness – Monitor and maintain a top-quality image by ensuring that all vehicles within your service area have correct decals and are cleaned on a regular basis.
Safety – Notify RM immediately of any maintenance issues or safety concerns.