Pest Control Field Supervisor

Anticimex•Long Island, NY

7d•$65,000 - $70,000•Onsite

About The Position

The Pest Control Field Supervisor in Southampton, Long Island, NY is responsible for leading and managing a team of pest control technicians with the goal of delivering an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the Southampton branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 10+ pest control technicians. All aspects related to pest control technicians completing their jobs in a high-quality manner will fall under the auspices of the Pest Control Field Supervisor.

Requirements

Must be Pest control experience.
Must have 7A applicator License or higher.
Maintain company vehicle in accordance with Department of Transportation and company guidelines
Read, write, and speak English
Strong customer service orientation, with two-plus years of previous experience in a customer service role
Ability to use personal protective equipment
Strong attention to detail and organization skills
Ability to perform physical aspects of the role to include walking, bending, and lifting up to 50 pounds
Successfully complete a background check and drug test
Ability to work in both indoor/outdoor environments in all weather conditions
Ability to work extended hours as needed
Be a minimum of 18 years of age
Must have at least 3 years of driving experience in order to drive a company vehicle.
Valid NY state Driver’s License.
Three-five years’ experience managing a field team
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
Demonstrated experience in managing conflict with customers
Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills
Strong coaching and leadership skills, along with the ability to motivate employees
Proficiency with the necessary technology, including Microsoft Office Suite
High school diploma or equivalent required

Nice To Haves

Knowledge of tree/shrub treatment or pest control products and services is a plus
Bachelor’s degree a plus

Responsibilities

Lead regularly scheduled meetings with service team, ask questions to better understand the customer visits pest control technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees
Respond to pest control technician questions, coach the team through difficult client situations, and diffuse upset clients, as needed
Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS, and Customer Retention
Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services
DEC liaison ensuring proper compliance and technician certifications
Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate
Build long-term relationships with customers from a wide range of backgrounds to tailor solutions to meet their needs
Operate company-provided vehicle in a safe manner
Product selection for required treatments
Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue
Proper material pick up & discarding of used materials
Recruit, hire, train, coach, motivate, and lead a team of Pest Control Technicians to provide exceptional service to customers
Identify/implement scheduling to ensure adequate coverage for peak volume periods
Efficiently schedule routes for pest control technicians
Route Optimization managed daily yielding a 70+% tech utilization
Appropriately Performance Manage service team employees