PERSONNEL ASSISTANT I

JP Logistics & Consulting LLC•Hampton, VA

6d•Onsite

About The Position

JP Logistics & Consulting, LLC (JPLC) is seeking a full-time PERSONNEL ASSISTANT I to provide support to the Human Resources/Military Personnel Flight (HR/MPF) for an Air Combat Command (ACC) installation at Joint Base Langley-Eustis (JBLE) VA. The role involves processing personnel identification transactions, assisting members with SGLI online enrollment, monitoring new arrivals, processing SGLI/FSGLI requests, maintaining suspense copies of forms, verifying identity and eligibility for identification card requests, processing DEERS enrollment, issuing and retrieving Common Access Cards (CAC) and Uniformed Services Identification Cards (USID), processing ID cards for dependents and former spouses, performing Naturalization/Citizenship program actions, processing marriage/divorce/name change actions, and managing transaction registers. The position also includes subtasks related to ARMS (Automated Records Management System) and Military Awards and Decorations Administration, as well as database management. The ideal candidate will exemplify professionalism, exercise task flexibility, be proficient in Microsoft Office, and be a U.S. citizen with no criminal record.

Requirements

Minimum of two (2) years’ experience in customer service.
At least one (1) year of experience in an office setting.
Exemplify professionalism and courtesy in the performance of their duties, particularly in interactions with special needs customers and senior officers.
Exercise task flexibility and efficient time management, contemplating surging customer loads and other unanticipated constraints not within the control of the employee (including DMDC CAC/ID disruptions, internet outages, etc.)
Be fully versed in the applicable authorities and processes.
Answer phone calls promptly (under 2 minutes), with customers not experiencing excessive hold times.
Clearly identify themselves as “staff” at all times, in all communication and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, email, and faxes, whether with Government personnel, other personnel, or with the public. The staff who have military affiliation (i.e., reserve or retired military personnel) will not use their military rank.
Be a U.S. citizen.
Be able to lift up to 20lbs and sit and/or stand in an office environment for regular duties, functions, and activities as outlined in this PWS.
Be able to work as a part of a team, displaying professional behavior that aligns with the military code of conduct and IAW base behavior/conduct guidelines.
Be proficient in Microsoft Office software products.
Fluently read, write, speak, and understand English.
Have no criminal record.

Nice To Haves

The PAII is the Primary SSM, and one (1) PAI shall be identified as the backup, secondary SSM.
The PAII is the Primary SVO, and one (1) PAI shall be identified as the backup, secondary SVO.
The PAII is the Primary VO.
One (1) PAI shall be identified as the backup, secondary VO.

Responsibilities

Process personnel identification transactions in accordance with AFI 36-3026 IP Vol 1, II, and DoDI 1000.13.
Provide guidance and assist members with completing their SGLI online via SOES IAW Servicemembers’ Group Life Insurance Online Enrollment System and the (SOES) PSD Guide.
Monitor new arrivals and ensure that the Servicemember’s Group Life Insurance (SGLI/FSGLI) is posted in the Online Enrollment System (SOES) and confirm and certify the SGLI elections.
Process SGLI/FSGLI requests for accessions to IAW VA-98-24-1 and the VA Handbook. Requests shall be completed the same day IAW applicable law/instruction.
Maintain a suspense copy of newly created SGLV form(s) until verifying AFPC has scanned the form(s) IAW AFI 36-2608. All documents shall be verified in ARMS before destroying the suspense copy.
Verify/update MilPDS and forward original copies to AFPC for scanning, and maintain a suspense copy until verifying AFPC has scanned the document(s).
Review appropriate documentation to verify identity and eligibility for identification card requests through DEERS inquiry and preparation of DD Form 1172-2, Application for Identification Card/-DEERS Enrollment.
Process DEERS enrollment of eligible family members and issue identification cards as applicable.
Process ID Card Requests in accordance with (IAW) DoDI 1000.13, AFI 36-3026 IP Vol 1, II, and RAPIDS Training Guide CPO. ID Card Requests shall be completed the same day with all required information, eligibility, and actions verified IAW applicable law/instruction if the system is operable during normal hours.
Issue and retrieve Common Access Cards (CAC) and Uniformed Services Identification Cards (USID) - as applicable. The employee shall reestablish the PIN on CAC when locked or forgotten.
Retrieve and revoke ID cards upon separation or retirement from service. ID cards that are not retrieved in person shall be requested by return receipt letter with a 30-day suspense for the return of the identification card.
Retrieve ID cards from dependents whose privileges have been revoked or are no longer eligible; ID cards that are not retrieved in person shall be requested by return receipt letter with a 30-day suspense for return of the identification card IAW DoDI 1000.13 and AFI 36-3026 IP Vol 1.
Perform enrollment/ unenrollment of eligible beneficiaries IAW DoDI 1000.13 and AFI 36-3026 IP Vol 1. Actions shall be completed the same day with all required information, eligibility, and actions verified IAW applicable law/instructions.
Return expired/revoked/unusable CACs/USIDs to DMDC IAW the RAPIDS Training Guide on a weekly basis or as scheduled by DMDC.
Provide guidance and assistance to members and/or dependents with directions for processing applications for dependency determination and issue cards as appropriate and IAW DoDI 1000.13 and AFI 36-3026 IP Vol 1. This task shall be completed within two business days, with all required information, eligibility, and actions verified IAW applicable law/instructions.
Provide guidance, verify eligibility, and issue identity cards as required to former spouses to include URFS, UMFS, URW, UMW for an ID card IAW AFI 36-3024, DoDI 1000.13 and AFI 36-3026 IP Vol 1. This task shall be completed with required information, eligibility, and actions verified IAW applicable law/instructions.
Process Transitional Compensation for Abused Dependents IAW AFI 36-3024, DoDI 1342.24 and AFI 36- 3026 IP Vol 1. DD Form 2698 shall be submitted to AFPC within one (1) business day of approval.
Perform Naturalization/Citizenship program actions IAW MPFM 00-01. Note: Naturalization/Citizenship program services are provided to the military sponsor only. The employee shall mail validated forms within 10 business days of the completed case file.
Provide assistance and guidance for applications for dependency determinations for eligible identification card applicants, for former spouses seeking benefits under the Uniformed Services Former Spouses' Protection Act, and for former spouses and widows seeking reinstatement of identification card benefits.
Process marriage/divorce/ name change actions IAW AFI 36-3026 IP Vol 1. Process shall be completed in DEERS the same day.
Process RIPS/MILPDS Roster/OBIEE IAW AFCSM 36-699 V1. Customer requests must be processed and distributed from applicable PDS within five (5) business days.
Perform transaction register actions, input requests and suspense, receive and distribute RIP, MILPDS Products, and Oracle Business Intelligence Enterprise Edition (OBIEE) products.
Assist personnel requesting documents/Process customer requests for ARMS information IAW AFI 36-2608 and the UPRG Conversion Guide. Information requested shall be provided within 5 business days to the customer.
Provide service to walk-in customers with a valid request to include access, screening, reviewing, and auditing of their military personnel record in the ARMS.
Forward new documents that belong in ARMS e-records to AFPC for scanning IAW UPRG Conversion Guide. New documents forwarded weekly will be listed on the transmittal form and mailed.
Account, review, and assist customers in resolving any discrepancies in ARMS IAW AFI 36-2608 and the UPRG Conversion Guide. Discrepancies shall be completed and verified in the system within two (2) business days.
Make referrals to appropriate work centers to meet members’ needs to correct any discrepancy in a document in ARMS.
Maintain the ARMS access list.
Notify AFPC of changes to the ARMS access list and provide training to personnel requesting assistance on accessing E-records.
Serve as the main focal point for other organizations (Legal, OSI, etc.) that do not have access to ARMS.
Maintain a log of completed forms, including verification of AFPC scan and document destruction.
Resolve all Awards and Decorations email, walk-in, and phone requests within five business days of receipt. All emails must be acknowledged within 24 hours and resolved within 5-business days.
Maintain an Awards and Decorations tracker that can be accessed by the COR upon request.
Maintain and provide periodic statistics on timeliness as required by the MPF Commander, but not more than once a week.
Update MilPDS with current award and decoration data.
Verify and process inquiries concerning entitlements to prior awards and decorations.
Update award and decoration discrepancies.
Serve as Secondary Site Security Manager (SSM).
Serve as Secondary Super Verifying Official (SVO).
Serve as Secondary Verifying Official (VO).
Manage the awards and decorations programs.
Provide general guidance on awards and decorations.
Process award recommendations.
Publicize criteria of newly established Air Force awards and decorations.
Announce and update the award of the Air Force Outstanding Unit Award.