PERSONALIZED SERVICES CLERK, FULL-TIME

NEXCOM•North Chicago, IL

11d•Onsite

About The Position

Responsible for performing all or some of the various duties within the Personalized Services Department which may include some or all of the following responsibilities: Laundry, Dry Cleaning, Optical Shop, Barber, Beauty Shop, Video Rental, simple floral displays, FTD, gift wrapping, Western Union, engraving, sorting and distribution of incoming/outgoing mail and packages, stocking and maintaining applicable sales areas, check cashing, acceptance and processing of Military Star Card applications, acceptance of Military Star Card payments, etc. The role involves a variety of customer-facing tasks and administrative duties to ensure the smooth operation of the department.

Requirements

6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Graduation from a full 4-year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.

Responsibilities

Serves as receptionist in the Barber/Beauty shop, answering phones and scheduling appointments.
Keeps track of barber/beauty tickets, productivity, and daily record keeping.
Works with stylists and vendors in maintaining shop inventories, initiating replenishment, and conducting monthly inventories.
Assists barbers/beauticians in maintaining sanitation requirements.
Creates or assists in creating floral arrangements such as corsages, table arrangements, bouquets, etc.
Advises customers on types of floral arrangements and prices, and instructs patrons on the care of flowers and plants.
Maintains fresh and dry flowers and plants by dusting and watering, arranging them neatly on display counters and in a floral area.
Assists customers in the selection of plants and fresh flowers.
Takes Teleflora, FTD, and special orders from patrons for flowers and plants, maintaining necessary documentation.
May be required to deliver flowers on base (valid license required).
Receives garments for cleaning, computes cost, and issues receipt tickets.
Bags articles for pick-up by contractors.
Receives articles and delivery tickets from contractors, checking ticket numbers against file copy.
Files articles on rail in alphabetical and numerical order.
Receives Prescription Order Forms and enters them into a log.
Forwards prescription forms to the manufacturer for processing.
Receives invoices with merchandise and prices from the manufacturer/laboratory.
Returns items to the manufacturer for replacement or reworking in case of discrepancies.
Orders replacement parts and maintains records of frame size, color, and patron number.
Makes out sales slips and notifies patrons of merchandise receipt.
Performs personalized services functions such as gift wrapping, taking orders for personalized stationery, wedding invitations, etc.
Prepares rental agreements, maintains pertinent records and logs, and keeps current price sheets.
Performs engraving functions.
Sends, receives, and issues Western Union checks.
Maintains display areas in a clean and orderly manner.
Sorts incoming mail for distribution.
Processes incoming and outgoing mail in accordance with established procedures and postal regulations.
Performs packing services for mailing packages.
Receives articles to be mailed (priority mail, flat rate, express delivery, UPS, FED EX) and maintains receipts.
Collects, arranges, and files a variety of documents, envelopes, and maintains documents.
Maintains number control logs and master lists for PO box rentals, stamp sales, 1583A forms, and various logs.
Performs engraving functions, taking and completing orders.
Performs gift-wrapping services.
Assists customers in opening Military Star Card accounts, providing applications and basic program information.
Assists customers with questions regarding their accounts (available balances, credit limits, etc.).
Accepts payments for Military Star Card.
Rents videotapes to authorized patrons.
Responsible for opening customer accounts, completing rental agreement forms, and checking in returned tapes.
May perform minor repairs and adjustments to videotapes and tape cases.
Ensures videos are rewound properly and in good working condition.
Operates a cash register according to established cash control procedures and is responsible for own cash fund.
Prepares daily salesperson's cash report.
Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
Assists with inventory taking.
Maintains adequate supplies and records at all times.
Operates machines such as cash register, postage scale, Western Union engraving machine, SIM computer functions.
Performs routine servicing of equipment and makes corrections to simple operational malfunctions.
Explains layaway policies and requirements.
Runs layaway reports and reconciles layaways, notifying late payments and cancellations.
Takes and places customer special orders as required.
Places orders promptly and follows up regularly with applicable buyer/vendor.
Advises customer of delivery and updates status of order as necessary.
Performs all types of cash register transactions (cash, check, charge, debit, layaway, gift certificate) accurately and procedurally correctly.
Becomes knowledgeable in NEX store policies including Righter Merchandising System functions and operation, merchandise returns, price matching, check cashing, etc.
Is empowered and responsible for resolving customer problems and complaints consistently, tactfully, and intelligently.
Assists in training new associates in store programs and policies as assigned.
Exercises tact, good manners, and courtesy when serving and assisting customers.
Performs other related duties as assigned.