Collection Clerk (Full-Time)

City of Thunder Bay • Thunder Bay, ON

7d • Onsite

About The Position

Under the general supervision of the Manager, the Collection Clerk is responsible for identifying, monitoring, and the timely collecting of outstanding accounts and related accounting requirements. This role involves responding to customer inquiries regarding collections and payment plans, performing collection procedures for outstanding taxes, water bills, accounts receivable, and provincial offense fines in accordance with the Corporation’s policies, procedures, and relevant legislation. The position also requires liaising with collection agencies and the City Solicitor to determine the best course of action for the collection process, participating in the development of procedures to maximize collections, and preparing collection status reports. Additionally, the role involves preparing journal entries and performing reconciliations for amounts transferred to tax rolls for other municipal services.

Requirements

• Secondary school graduation
• Post secondary courses in accounting; or Equivalent combination of education and experience
• Previous collection experience is required
• Demonstrated skill in communication both written and oral is essential
• Must have basic knowledge of current word processing and spreadsheet software
• Must be able to converse with the public in a courteous and tactful manner
• May be required to travel to various work locations and provide own transportation
• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

Responsibilities

• Responds to customer inquiries with regard to collection, payment plans, and the collection of accounts approaching tax registration.
• Performs collection procedures relating to outstanding tax, water, accounts receivable and provincial offence fines in accordance with the Corporation’s policies and procedures and respective legislation.
• Liaises with collection agencies and City Solicitor, and determines best alternative to pursue in collection process.
• Participates in developing procedures to maximize collections in accordance with respective legislation.
• Prepares collection status reports.
• Prepares journal entries and performs reconciliations for amounts transferred to tax rolls for other municipal services.
• Performs such other related duties as may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED