(NMC PORTSMOUTH) PERSONALIZED SERVICES CLERK

NEXCOM•Portsmouth, VA

About The Position

The Personalized Services Clerk performs assigned duties in the Personalized Services Department, which may include floral services, gift wrapping, engraving, Western Union transactions, mail and package processing, maintaining sales and display areas, layaway services, Military Star Card applications and payments, and routine retail transactions. The role supports customers with orders and services, maintains required records and logs, and follows applicable store, postal, and departmental procedures. Duties may include creating or assisting with floral arrangements, caring for flowers and plants, advising customers, taking flower orders, and delivering flowers on base when required. The clerk may provide personalized services such as stationery and invitation orders, engraving, gift wrapping, rental agreements, and Western Union transactions. Mail duties include sorting and processing incoming and outgoing mail, packing items for shipment, handling postal and carrier services, and maintaining documentation and control logs. The position also explains layaway policies, reconciles layaway accounts, follows up on special orders, and processes refunds, exchanges, price adjustments, and various register transactions. The clerk assists customers with Military Star Card applications and payments, resolves customer concerns within established authority, and refers unusual issues to a supervisor. Work is performed independently within established policies and procedures under the general supervision of a designated supervisor. The clerk may assist in training new associates and performs other related duties as assigned.

Requirements

Six months of responsible clerical office or retail sales store experience demonstrating the ability to perform satisfactorily in the position; graduation from a full four-year or senior high school, or a GED, may substitute for this experience.
A valid driver's license may be required for delivering flowers on base.

Responsibilities

Create or assist with floral arrangements, advise customers about arrangements and prices, and provide flower and plant care information.
Maintain flowers and plants and keep floral displays neat and orderly.
Assist customers in selecting flowers and plants, take flower orders, maintain related documentation, and deliver flowers on base when required.
Provide personalized services including gift wrapping, personalized stationery and invitation orders, rental agreements, and engraving.
Send, receive, and issue Western Union checks.
Sort and process incoming and outgoing mail and packages in accordance with procedures and postal regulations.
Pack items for mailing and handle priority mail, flat-rate, express delivery, UPS, and FedEx items while maintaining receipt records.
Collect, arrange, and file documents and maintain control logs and master lists for services and operations.
Assist customers with Military Star Card applications and basic program information, respond to applicable account questions, and accept payments.
Explain layaway policies and requirements, run reports, reconcile layaways, and notify customers about late payments or cancellations.
Take and place customer special orders, follow up with buyers or vendors, and update customers about delivery and order status.
Process refunds, merchandise exchanges, price adjustments, and cash register transactions accurately and in accordance with policy.
Learn and follow store policies and systems, including merchandise returns, price matching, and check cashing procedures.
Resolve customer problems and complaints within assigned authority and refer non-routine issues to a higher-level associate or supervisor.
Assist in training new associates as assigned and serve customers with tact, courtesy, and good manners.
Perform other related duties as assigned.