Personal Support Worker (2026-238-CC)

WoodGreen Community Services•Toronto, ON

13d•Onsite

About The Position

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. The Community Care Unit provides a holistic approach to care at home for seniors and caregivers who are vulnerable, at risk and/or marginalized. The unit provides a wide range of programs such as Assisted Living Services, Home & Cluster Care, Social Work, Meals-on-Wheels, Adult Day programs, and transportation, which enable seniors to be as independent as possible in their homes. The unit also provides a variety of socio-recreational/wellness programs which enhance the quality of life and promote the health of the older adult.

Requirements

Personal Support Worker Certificate and NACC Certificate (if applicable).
Experience providing personal care to frail seniors and/or disabled adults.
Minimum one (1) year experience Providing personal care to seniors and people living with disabilities

Nice To Haves

Comprehensive understanding of how to support clients in meeting their Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (iADLs).
Strong communication skills, encompassing verbal, written, listening, and reporting abilities, to ensure clear and effective interactions with clients and team members.
Ability to work collaboratively and effectively within a team, fostering a supportive and cooperative environment.
Flexibility and sound judgment in assessing and responding to clients’ diverse needs.
Familiarity with behavioural management techniques and approaches to effectively assist clients in various situations.
Knowledge of gerontology issues, healthcare systems, and social services applicable to the demographic served.
Competence in food safety handling practices and maintaining a sanitary program environment.
Physical capability to perform frequent light to moderate lifting, walking, bending, stretching, and pulling.
First Aid and CPR certification is a valuable asset
Proficiency in Chinese (Mandarin/Cantonese) is considered an asset.
Additional training in dementia care is highly valued and considered a beneficial asset.

Responsibilities

Embrace a client-centred and culturally competent approach to provide exceptional personal care that respects the diverse backgrounds and needs of each client.
Efficiently set up and dismantle program activities, maintaining a clean and hygienic environment that prioritizes safety.
Assist clients with a range of Activities of Daily Living (ADLs), such as feeding, transfers, bathing, skin care, oral hygiene, toileting, and continence care, ensuring dignity and comfort.
Execute non-controlled acts as assigned by the Supervisor, strictly adhering to the established Unit’s policies.
Perform controlled acts delegated by a Regulated Health Professional, following the Unit's policies.
Offer medication assistance and reminders in compliance with the Unit’s Medication Assistance Policy, ensuring clients adhere to their medication schedules safely.
Engage in continuous observation of clients and their environments, promptly reporting and documenting any unsafe conditions or notable changes—be they behavioural, physical, mental, or cognitive—to the Supervisor.
Safely escort and transport clients to and from the program, ensuring their secure arrival and departure.
Diligently complete and maintain detailed progress notes in client profile binders and communication logs to ensure accurate record-keeping and information sharing.
Communicate openly and collaborate effectively with caregivers and stakeholders to determine the most effective care approaches for each client.
Respond professionally to any challenging behaviours presented by clients; if difficulties arise that cannot be managed effectively, report to the Supervisor for follow-up.
Apply proper food handling practices in alignment with the Unit’s policy; prepare snacks and meals, assist clients who may require help with eating.
Monitor the supply of program materials, ensuring an adequate quantity of forms and equipment is available, and promptly report to the Supervisor when supplies are running low.
Actively contribute to achieving the anti-racism objectives and community development principles that guide the organization’s mission within the program.
Assist Program Activationists in implementing engaging program activities as needed, promoting an enriching experience for all participants.
Display flexibility by being willing to transfer between Seniors’ Day Program sites as operational needs dictate.