Personal Shopping and Styling Team Lead

Whitman Family Development•Bal Harbour, FL

28d

About The Position

Bal Harbour Shops is seeking a full-time Personal Shopping and Styling Team Lead to lead and grow its Retail and Personal Shopping team. The role delivers personalized shopping experiences to clients nationwide through the Bal Harbour Shops property, trunk shows, and private appointments. The Team Lead serves as a multi-brand ambassador, provides expert fashion guidance, curates selections from luxury collections, and builds lasting relationships with very important clients (VICs). The Team Lead manages their own client portfolio while supervising the work and performance of full-time Personal Shoppers and freelance contractors. The role includes client and brand relationship management, personalized styling, in-store, online, and off-site shopping support, appointment scheduling, inventory and sales reporting, sales target achievement, brand partner collaboration, team coaching, and coordination with internal departments.

Requirements

10 or more years of experience in luxury retail, personal shopping, fashion styling, or a related client-facing luxury environment.
Proven track record building and managing high-net-worth client relationships, an active South Florida client network, and annual luxury sales exceeding $3 million.
Two to three or more years of leadership experience managing Sales Associates, Personal Shoppers, or similar teams in a luxury retail environment.
Strong passion for luxury fashion, jewelry, and client service, with extensive product and industry knowledge.
Exceptional sales, clienteling, communication, and interpersonal skills, including the ability to build long-term client relationships through in-person and omnichannel engagement.
Strong organizational and multitasking abilities in a fast-paced, high-touch retail environment.
Proficiency with retail technology, CRM platforms, and sales-related software.
Valid driver's license.
Ability to work a flexible schedule, including evenings and weekends, and occasional travel for trunk shows, events, and client appointments.

Nice To Haves

Experience in both luxury fashion and fine jewelry or watch retail.
Merchandising experience.
Creative eye for style, trends, visual presentation, and merchandising.

Responsibilities

Build and maintain lasting relationships with clients and brands, including nurturing and re-engaging clients and developing access to exclusive products, collections, and brand events.
Bring and grow a book of high-net-worth clients, and develop clienteling and consumer engagement activations.
Provide tailored fashion and product advice and create personalized outfits and looks.
Stay current on fashion trends, products, product quality, materials, and craftsmanship.
Assist clients with in-store, off-site, online, trunk show, and private appointment shopping.
Schedule one-on-one shopping appointments and provide a seamless client experience.
Coordinate and execute off-property retail and personal styling trunk shows.
Collaborate with brand stores to curate assortments, pull inventory, and ensure stock availability.
Manage transactions, consigned inventory, and invoicing with brands; track customer feedback and sales performance and provide insights to management.
Achieve and exceed individual and team sales targets, new-client acquisition goals, and personal shopping portfolio growth targets.
Manage relationships and collaboration with brand partners to coordinate assortments, inventory, transactions, and sales tracking.
Supervise full-time Personal Shoppers and freelance contractors, including assigning tasks and appointments, training and coaching, and tracking sales performance and customer experience.
Partner with Marketing, Media, CRM, Finance, Leasing, and other internal departments to develop the program.