Personal Shopper Lead - Sam's

Walmart•Springfield, MO

20d•$21 - $29•Onsite

About The Position

This role involves assisting management with the supervision of associates in assigned areas, focusing on operational excellence for Sam's Club ecommerce programs like Club Pick Up and Ship From Club. The lead will oversee daily operations, ensure associate training and coverage, maintain sales floor standards, and provide excellent member service. Key responsibilities include managing picking and staging of orders, executing the Sam's Club Pickup plan, resolving customer issues, and contributing to process improvements. The role also emphasizes leading and participating in teams, upholding company values of integrity and respect, and driving continuous improvement.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period.

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintains safety of facility according to company policies and procedures.
Supports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs, auditing online customer feedback, working to resolve customer complaints, escalating unresolved issues, identifying trends, and supporting management in implementing solutions.
Supervises Associates supporting the ecommerce programs by training and providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.
Executes the Sams Club Pickup plan and processes in the club by updating Club operations with key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of the Club Pickup strategy, evaluating performance and processes, and supporting the development of new metrics.
Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating program plans, and implementing solutions.
Provides member service by acknowledging members, identifying needs, providing guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing merchandise.
Oversees the picking and staging of club pick up orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing feedback and support, and adapting to change or new challenges.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.