Personal Shopper Lead Team Member

Meijer•Waukesha, WI

About The Position

The Personal Shopper Lead Team Member provides direction for the operations, processes, and conditions of their area and guides and empowers team members in daily department operations. The role models an exceptional customer experience, helps achieve department goals, and influences peers to support a continued winning strategy. Open availability is required; previous e-commerce or cashier experience is a plus. The position engages and coaches peers to deliver a strong shopping and checkout experience, assigns daily tasks, supports training and cross-training, and works with leadership on department scheduling. It also helps maintain product freshness and food safety, guides ordering and product handling activities where applicable, operates a register and powered equipment when needed, and may serve in a lead capacity in other store departments. Other duties may be assigned or required.

Requirements

Must be at least 18 years of age.
Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
Open availability is required.

Nice To Haves

Previous e-commerce or cashier experience.
Retail or other customer service experience.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain area standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in following food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment supporting Meijer culture and valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Serve in a lead capacity in other departments throughout the store when required.
Perform other duties as assigned or required.