Personal Shopper Lead Team Member

Meijer•Waukesha, WI

4d•Onsite

About The Position

The Personal Shopper Lead Team Member provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The role models exceptional customer experiences, supports department goals, and influences peers to help maintain a winning strategy. The position engages, assigns, mentors, and coaches team members; supports onboarding and cross-training; and works with leadership on department scheduling. It helps maintain product freshness, food safety, and workplace safety, and leads applicable ordering, receiving, stocking, pricing, and display activities. The role may also operate a register, handle cash, use powered equipment, participate in period-end inventories, or serve in a lead capacity in other store departments. Open availability is required. Previous e-commerce or cashier experience is a plus.

Requirements

Must be 18 years of age or older.
Passion for customer service and an engaging, approachable manner with customers and team members.
Initiates interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Positive influence that helps create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.
Open availability required.

Nice To Haves

Previous e-commerce experience.
Previous cashier experience.
Retail or other customer service experience.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain area standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead applicable ordering, receiving, stocking, pricing, and product-display activities.
Help create an environment that supports Meijer culture and values Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment where applicable.
Participate in period-end inventories where applicable.
Act in a lead capacity in other store departments when required.
Perform other duties as assigned or required.