Personal Lines Service Manager
Do Right Insurance•Riverton, UT
•$30 - $36•Onsite
About The Position
We're looking for a Personal Lines Service Manager to manage and elevate our service team. This role is built around quality and performance — managing the day-to-day of the team, auditing the work coming through, training in person so it actually sticks, and giving the kind of direct feedback that helps people get better. If you take pride in getting the details right and pushing a team toward excellence, this is your role.
Requirements
- Active Utah Property & Casualty license
- 3+ years of personal lines service experience
- Prior management or supervisory experience strongly preferred
- Sharp eye for detail — comfortable digging into files to find and fix errors
- Confident delivering in-person training and direct, sometimes tough, feedback
- Self-motivated — drives toward excellence without needing to be pushed
- Builds trust and rapport easily — team members feel comfortable coming to them
- Able to take feedback well and adjust, not just give it
- Strong communicator, written and verbal
Nice To Haves
- Experience with an agency management system (AMS360, HawkSoft, Applied Epic, or similar) a plus
Responsibilities
- Directly manage the personal lines service team, including performance, workload, and day-to-day operations across team tasks and workflow
- Perform regular audits of policy changes, renewals, and client files to catch errors before they become problems
- Conduct weekly phone audits and turn findings into direct, on-the-spot coaching
- Hold regular 1:1 accountability check-ins with each team member
- Deliver in-person training to build skills and reinforce process, standards, and best practices
- Give direct, honest feedback on individual performance — and follow through until it improves
- Drive a culture of performance excellence across the team, holding a consistently high bar
- Serve as the go-to for escalated client issues, tricky coverage questions, and carrier problems
- Partner with agency leadership on workflow, staffing, and process improvements
Benefits
- Health, dental, and vision insurance
- Health Savings Account (HSA)
- 401(k) with company matching
- Paid time off (PTO) + paid holidays
- Performance-based bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
