Personal Lines Customer Service Representative

Brown & Brown Insurance•Van Alstyne, TX

About The Position

Brown & Brown is seeking a Personal Lines Customer Service Representative to join its team in Van Alstyne, Texas. The role supports the production of new accounts and retention of existing accounts by providing prompt, efficient, high-quality service to designated accounts and supporting Producer and Agency activities. The representative handles renewals, applications, coverage changes, quotes, endorsements, binders, premium collection, cancellations, and client service requests. The position also involves reviewing accounts for additional insurance needs, supporting claims follow-up, soliciting referrals and policy expiration dates, and documenting material conversations with insureds and carriers. Routine or periodic travel may be required.

Requirements

Hold a current Property & Casualty insurance license or obtain one within six months.
Have at least 2 years of experience in Personal Lines insurance, specifically auto and homeowner’s insurance, or related experience/education.
Ability to work independently.
Strong oral and written communication skills and a demonstrated commitment to high-quality customer service.
Strong attention to detail.
If travel is required, provide acceptable Motor Vehicle Record results at hire and periodically thereafter and maintain minimum acceptable insurance coverages; travel may require driving a personal or rental vehicle.

Responsibilities

Gather information and make risk-management recommendations for designated account renewals 120 days before renewal; assemble and deliver renewals and/or binders, as needed, within five days of receipt.
Review updated client exposure survey information, obtain other renewal information from insureds, and complete applications for designated renewal business 60 days before renewal.
Respond to phone calls and office visitors requesting quotes, coverage changes, or new policies; complete changes and requests within 24 hours of receipt.
Determine acceptability and placement, complete applications or endorsements, and collect premiums when applicable.
Review existing accounts for opportunities to solicit additional lines of insurance by mail, email, or phone before renewal.
Review renewals to determine whether non-standard policies can be rewritten in a standard program; prepare rewrite applications for business through companies no longer represented at least 120 days before renewal.
Secure and submit required renewal underwriting information.
Conduct periodic service calls, at least quarterly, for designated accounts.
Perform special projects for designated clients when approved by the manager; complete binders and/or policy or endorsement requests within 24 hours of the date quoted to the client.
Maintain timeliness and completeness in interactions with customers, agency personnel, and company personnel to minimize potential errors and omissions claims.
Review terminations and cancellations, determine the action needed, and take that action immediately upon receipt.
Handle premium collection through forms and letters, and request policy cancellation when necessary.
Follow up on outstanding claims and assist with their resolution as necessary.
Solicit expiration dates for policies not written by the agency, with an expectation of an average of one expiration date per client served.
Document all material conversations with insureds and/or carriers regarding exposures and coverage.
Seek referrals from the current client base to solicit new business prospects.