BIA Customer Service Agent (personal lines) - HYBRID

Arbella Insurance Group•Fairfield, CT

1d•$29 - $33•Hybrid

About The Position

Bearingstar, a member of the Arbella Insurance Group, is seeking a Customer Service Agent for its Fairfield, Connecticut location. The agent represents the agency to clients, fellow professionals, the public, and the business community. The role provides advice about new and additional insurance needs, explains coverages and policy types, identifies risk exposures, qualifies potential prospects, and supports policyholders through renewal reviews and general inquiries. The agent also serves as the first point of contact for reporting and assigning claim information for designated policyholders. The position requires a Connecticut Property and Casualty insurance license. Personal lines insurance experience is a plus, and customer service and some sales skills are required. The ideal candidate has strong interpersonal, oral, and written communication skills, is a self-starter, and can work both independently and as part of a team. The stated annual salary range is approximately $57,500 to $64,350, corresponding to $29.00 to $33.00 per hour. Pay depends on factors including relevant skills and experience; the advertised range is not a guarantee of a specific wage.

Requirements

A Connecticut Property and Casualty insurance license is required.
Customer service skills and some sales skills are required.
Excellent interpersonal, oral, and written communication skills.
Ability to work independently and as a team player.

Nice To Haves

Experience within the personal lines insurance industry.

Responsibilities

Represent the agency to clients, fellow professionals, the public, and the general business community.
Provide counsel and advice about new or additional insurance needs, and explain coverages and policy types.
Identify risk exposures and qualify potential prospects.
Maintain an underwriting renewal review process and a marketing renewal review program for policyholders.
Act as the first point of contact for reporting and assigning claim information for designated policyholders.
Resolve general customer inquiries.