Personal Lines Customer Service Representative

Keystone Agency Partners LLC • Monticello, IL

2d • Onsite

About The Position

The Personal Lines Customer Service Representative is responsible for servicing and growing an assigned book of business, with the expectation of maintaining a working knowledge of existing accounts and developing additional lines. This role involves responding to client and carrier inquiries, processing new and renewal business, supporting claims, quoting, billing, and account rounding. The position requires strong client service, communication, and sales capabilities.

Requirements

• High School Diploma required; college degree preferred
• Minimum of 1 year of experience in personal lines insurance customer service, sales or account management
• Active Illinois Property & Casualty license required, or the willingness to obtain the license
• Thorough understanding of insurance coverages, underwriting, rating, claims processes, billing and collections procedures
• Working knowledge of Applied Epic desired; will consider experience with related agency management systems
• Proficiency with Microsoft Office Suite
• Strong oral and written communication abilities
• Professional phone etiquette with a service-focused approach
• Proven sales acumen and account development skills
• Excellent interpersonal and client relationship skills
• Strong organizational skills with attention to detail
• Commitment to continuing education and advancement of technical insurance knowledge through approved courses or professional programs
• Ability to pass a criminal background check, as permitted by law
• Frequently sit, stand and walk
• Regularly required to talk or hear
• Frequently required to use hands or fingers to handle or feel objects, tools or controls
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus
• The noise level in the work environment is usually moderate
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

Nice To Haves

• college degree preferred
• Working knowledge of Applied Epic desired; will consider experience with related agency management systems

Responsibilities

• Meet with clients in-office or off-site when appropriate
• Screen and qualify walk-in and phone-in prospects
• Set up, organize, and maintain client files
• Collect necessary data from the insureds
• Complete and process applications, endorsements, and other policy-related documents
• Process certificates, notary requests, and other documentation
• Market new or renewal business within agency guidelines
• Maintain expiration lists and monitor renewals
• Rate and review policies for accuracy
• Arrange financing for new and renewal business
• Collect premiums on new accounts
• Input, update, and retrieve information in the agency management system
• Coordinate with clients, carriers, markets, and internal departments
• Handle client and carrier correspondence in accordance with agency standards
• Participate in training and support for other departments as needed
• Perform any other assigned duties or special projects
• Assist clients with claim reporting and follow-up
• Receive claim details from clients via phone, mail, or in-person meetings
• Review policies for coverage applicability
• Advise clients on next steps regarding estimates and billing
• Prepare and submit loss reports to carriers promptly
• Assist insureds with claimant communications and reporting requirements
• Coordinate state-required documentation, when applicable
• Follow up with carriers on claim status requests
• Close settled claims and ensure proper disbursement of settlement checks
• Provide loss experience reports upon request (Commercial Lines)
• Organize first reports and associated bills
• Serve as liaison between employer, employee, and carrier

Benefits

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED