Customer Support Representative, Personal Lines
About The Position
There is a Customer Support Representative position available with Kish Insurance supporting our Mifflin County location. This role focuses on delivering high-quality customer service, providing administrative and service support to the personal lines insurance team, managing systems and account administration, and assisting with client portal and agency support. The position offers valuable experience in insurance agency operations, client relationship support, policy servicing workflows, financial services customer experience, and career pathways within insurance and banking services.
Requirements
- Strong customer service and communication skills
- Interest in learning personal lines insurance products
- Ability to manage multiple priorities in a fast-paced environment
- Comfort working with computer systems and agency technology platforms
- Strong attention to detail and organizational skills
- A collaborative mindset and enjoyment working with people
Nice To Haves
- Previous experience in insurance support, administrative coordination, banking, customer service, or office support roles
Responsibilities
- Deliver high-quality customer service to internal team members and external clients
- Respond promptly to phone calls, emails, and service requests
- Support a positive client experience through friendly, professional interactions
- Help ensure timely resolution of customer questions and service needs
- Collaborate with team members across the agency to support client solutions
- Contribute to a culture of engagement and teamwork across the Kish Insurance team
- Provide administrative and service support to the personal lines insurance team
- Receive and route incoming calls and emails
- Process insurance payments accurately and efficiently
- Document client change requests and route to appropriate team members
- Prepare quote information for new personal lines business as requested
- Support automated and direct client outreach initiatives
- Enter and maintain client data within insurance agency systems and carrier websites
- Update customer contact information and policy details
- Log service interactions and call activity
- Provide proof of insurance documentation as requested
- Maintain supplies from insurance carriers (forms, envelopes, quote materials)
- Order agency materials from insurance company partners as needed
- Assist clients with navigation of the Kish Insurance website and online portal tools
- Support adoption of digital self-service resources
- Assist with other administrative and service tasks as assigned by agency leadership
Benefits
- Valuable experience in insurance agency operations
- Valuable experience in client relationship support
- Valuable experience in policy servicing workflows
- Valuable experience in financial services customer experience
- Valuable experience in career pathways within insurance and banking services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
